McAfee Web Gateway Cloud Service

Web Gateway Cloud Service

Available

Current Status

63 K

Malware Detections 24h

44

Total Countries

53

Total Points of Presence

World North America South America Europe Africa Asia Pacific

Maintenance
Incidents

Maintenance Policy

A reoccurring maintenance window is scheduled two times weekly on Tuesday and Thursday for improving and optimizing our service. While the performed tasks are not expected to impact the service in any way, the maintenance time will be regionalized to be least impactful for each region. Admin or end-user impacting service updates are not part of this general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.

Scheduled Maintenance #51078: Los Angeles

Status:	Finished
Start:	22/Jul/2019 05:30 (UTC)
End:	22/Jul/2019 06:30 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51060: ePolicy Orchestrator Cloud

Status:	Finished
Start:	17/Jul/2019 06:15 (UTC)
End:	17/Jul/2019 07:45 (UTC)

Scheduled maintenance, no customer impact expected

Scheduled Maintenance #51058: London I

Status:	Finished
Start:	16/Jul/2019 23:45 (UTC)
End:	17/Jul/2019 02:15 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51046: New York

Status:	Finished
Start:	16/Jul/2019 03:35 (UTC)
End:	16/Jul/2019 04:25 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51044:

Status:	Finished
Start:	15/Jul/2019 23:45 (UTC)
End:	16/Jul/2019 03:15 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51032: Tokyo I

Status:	Finished
Start:	11/Jul/2019 15:15 (UTC)
End:	11/Jul/2019 17:10 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51031: Sydney

Status:	Finished
Start:	11/Jul/2019 14:45 (UTC)
End:	11/Jul/2019 15:10 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51019: Singapore I

Status:	Finished
Start:	09/Jul/2019 15:40 (UTC)
End:	09/Jul/2019 16:25 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51007: Tokyo I

Status:	Finished
Start:	08/Jul/2019 13:50 (UTC)
End:	08/Jul/2019 14:35 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51006: Sydney

Status:	Finished
Start:	08/Jul/2019 12:20 (UTC)
End:	08/Jul/2019 13:45 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51000: Auckland I, Frankfurt I, Hong Kong, London I, Los Angeles, Miami, New York, Sao Paulo, Singapore I, Sydney, Tokyo I, Toronto

Status:	Finished
Start:	07/Jul/2019 20:05 (UTC)
End:	08/Jul/2019 01:05 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50993: New York

Status:	Finished
Start:	05/Jul/2019 03:25 (UTC)
End:	05/Jul/2019 05:30 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50991: Los Angeles

Status:	Finished
Start:	04/Jul/2019 06:00 (UTC)
End:	04/Jul/2019 11:25 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50990: Miami

Status:	Finished
Start:	04/Jul/2019 03:25 (UTC)
End:	04/Jul/2019 03:55 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50985: New York

Status:	Finished
Start:	03/Jul/2019 04:45 (UTC)
End:	03/Jul/2019 05:45 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50983: Los Angeles

Status:	Finished
Start:	03/Jul/2019 03:50 (UTC)
End:	03/Jul/2019 04:35 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50978: New York

Status:	Finished
Start:	02/Jul/2019 08:10 (UTC)
End:	02/Jul/2019 08:45 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50971: Los Angeles

Status:	Finished
Start:	01/Jul/2019 07:10 (UTC)
End:	01/Jul/2019 08:40 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50965: London I

Status:	Finished
Start:	28/Jun/2019 13:20 (UTC)
End:	28/Jun/2019 14:20 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50963: Los Angeles

Status:	Finished
Start:	28/Jun/2019 11:05 (UTC)
End:	28/Jun/2019 11:40 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50962: Miami

Status:	Finished
Start:	28/Jun/2019 10:05 (UTC)
End:	28/Jun/2019 11:00 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50961: New York

Status:	Finished
Start:	28/Jun/2019 08:35 (UTC)
End:	28/Jun/2019 10:00 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50957: Miami

Status:	Finished
Start:	27/Jun/2019 07:10 (UTC)
End:	27/Jun/2019 07:45 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50955: New York

Status:	Finished
Start:	27/Jun/2019 04:30 (UTC)
End:	27/Jun/2019 07:00 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50952: Auckland I, Frankfurt I, Hong Kong, London I, Los Angeles, Miami, New York, Sao Paulo, Singapore I, Sydney, Tokyo I, Toronto, Authentication, Logging, Policy

Status:	Finished
Start:	26/Jun/2019 20:45 (UTC)
End:	26/Jun/2019 22:45 (UTC)

No customer impact expected. Your protection remains fully functional.

Scheduled Maintenance #50950: Miami

Status:	Finished
Start:	26/Jun/2019 09:30 (UTC)
End:	26/Jun/2019 10:45 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50948: New York

Status:	Finished
Start:	26/Jun/2019 07:20 (UTC)
End:	26/Jun/2019 09:20 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50937: Los Angeles

Status:	Finished
Start:	25/Jun/2019 04:20 (UTC)
End:	25/Jun/2019 05:25 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50936: Auckland I, Frankfurt I, Hong Kong, London I, Los Angeles, Miami, New York, Sao Paulo, Singapore I, Sydney, Tokyo I, Toronto, Authentication, Logging, Policy

Status:	Finished
Start:	24/Jun/2019 20:45 (UTC)
End:	24/Jun/2019 22:45 (UTC)

No customer impact expected.

Scheduled Maintenance #50930: Los Angeles

Status:	Finished
Start:	24/Jun/2019 08:45 (UTC)
End:	24/Jun/2019 11:45 (UTC)

All traffic will be rerouted and no customer impact expected.

No Open Incidents

We are currently experiencing no issues.

Incident #51064: London I - Service Degradation

Status:	Resolved
Start:	17/Jul/2019 12:00 (UTC)
End:	17/Jul/2019 18:00 (UTC)

Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #51041: Los Angeles - Service Degradation

Status:	Resolved
Start:	15/Jul/2019 08:30 (UTC)
End:	15/Jul/2019 08:45 (UTC)

Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #51040: Policy - Service Degradation

Status:	Resolved
Start:	14/Jul/2019 20:15 (UTC)
End:	16/Jul/2019 04:45 (UTC)

Service partially degraded. Synchronization failure during this time period.

Incident #51001: Auckland I, Frankfurt I, Hong Kong, London I, Los Angeles, Miami, New York, Sao Paulo, Singapore I, Sydney, Tokyo I, Toronto, Logging - Service Degradation

Status:	Resolved
Start:	07/Jul/2019 23:05 (UTC)
End:	07/Jul/2019 23:25 (UTC)

Service partially degraded. Temporarily, only partial log data available. Log data will be fully recovered.

Incident #50988: London I - Service Degradation

Status:	Resolved
Start:	03/Jul/2019 07:25 (UTC)
End:	03/Jul/2019 10:35 (UTC)

Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50979: London I - Service Degradation

Status:	Resolved
Start:	02/Jul/2019 09:10 (UTC)
End:	02/Jul/2019 09:50 (UTC)

Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50959: New York - Service Degradation

Status:	Resolved
Start:	27/Jun/2019 22:30 (UTC)
End:	28/Jun/2019 04:40 (UTC)

Service not fully available. All traffic has been rerouted and no customer impact expected.

Service Availability^*	Last 7 Days	Last 30 Days	Last 90 Days
Global Routing Manager (GRM)^**	100%	100%	100%
North America Proxy Service^**	100%	100%	99.999%
Europe Proxy Service^**	100%	100%	100%
Asia Proxy Service^**	100%	100%	100%
Global Proxy Service^**	100%	100%	99.999%

Point of Presence

Jul
22

Jul
18

Jul
13

Jul
8

Jul
3

Jun
28

Africa

South Africa

Asia

Hong Kong

Hong Kong

Philippines

India

Korea, Republic Of

Singapore I

Singapore

Singapore II^***

Singapore

Taiwan, Province Of China

Tokyo I

Japan

Japan

Europe

Netherlands

Serbia

Slovakia

Belgium

Romania

Hungary

Denmark

Cork^***

Ireland

Frankfurt I

Germany

Frankfurt II^***

Germany

Poland

Finland

Portugal

London I

United Kingdom

United Kingdom

Spain

Oslo^***

Norway

France

Czech Republic

Rome^***

Italy

Sweden

Austria

Switzerland

Middle East

Israel

North America

Los Angeles

United States

Mexico City^***

Mexico

Miami

United States

New York

United States

Toronto

Canada

Pacific

Auckland I

New Zealand

Auckland II^***

New Zealand

Australia

Sydney

Australia

South America

Paraguay

Colombia

Brazil

Buenos Aires^***

Argentina

Venezuela

Bolivia

Lima^***

Peru

Uruguay

Santiago de Chile^***

Chile

Sao Paulo

Brazil

Service

Jul
22

Jul
18

Jul
13

Jul
8

Jul
3

Jun
28

Authentication

Global Routing Manager (GRM)

Logging

McAfee ePolicy Orchestrator Cloud

Policy

Available

Maintenance

Service Degradation

Service Disruption

Information

^* This is a publication of McAfee's cloud operations service management and monitoring telemetry. The published data set availability calculations exclude scheduled maintenance windows and monitoring errors.
^** Please refer to https://trust.mcafee.com/saas_sla.pdf for details around SL definitions.
^*** This is a geo located, virtual point of presence referred to as vPOP. It is served from a data center (DC) that might be located outside of the mapped country.

Last modified: 30/Jun/2019

Web Gateway Cloud Service uses the Global Routing Manager (GRM) service for intelligent traffic routing, load sharing and failover. GRM is a DNS infrastructure used to route traffic to the best available point of presence (POP).

To ensure that endpoints can fully use the GRM for traffic routing to the best available point of presence, customers who use firewalls to restrict Internet access need to whitelist all available IP addresses/ranges listed below.

See more details at:

IP Address/Range	Inbound	Outbound	Publication Date	Removed Date
13.127.170.253/32	1	1	2019-06-30	-
35.154.207.237/32	1	1	2019-06-30	-
35.178.126.236/32	1	1	2019-06-30	-
35.178.227.224/32	1	1	2019-06-30	-
35.181.21.17/32	1	1	2019-06-30	-
52.47.81.75/32	1	1	2019-06-30	-
185.125.224.0/22	1	1	2019-01-31	-
35.182.104.170/32	1	1	2018-04-10	-
35.182.106.121/32	1	1	2018-04-10	-
52.60.169.78/32	1	1	2018-04-10	-
52.60.235.62/32	1	1	2018-04-10	-
52.60.52.119/32	1	1	2018-04-10	-
185.221.68.0/22	1	1	2017-09-22	-
185.212.104.0/22	1	1	2017-08-02	-
124.47.168.139/32	false	1	2016-10-25	2018-04-10
129.232.225.234/32	1	1	2016-10-25	2019-03-28
129.232.226.2/32	1	1	2016-10-25	2019-03-28
161.69.192.123/32	false	1	2016-10-25	-
161.69.206.27/32	false	1	2016-10-25	2018-04-10
161.69.22.122/32	false	1	2016-10-25	-
193.128.33.248/32	false	1	2016-10-25	2018-04-10
203.97.87.59/32	false	1	2016-10-25	2017-07-18
208.42.251.123/32	false	1	2016-10-25	-
208.81.64.248/32	false	1	2016-10-25	2018-04-10
108.60.148.187/32	1	1	2016-10-14	2017-07-18
162.250.3.37/32	1	1	2016-10-14	-
103.231.89.18/32	1	1	2016-10-07	2018-04-10
103.231.89.22/32	1	1	2016-10-07	2018-04-10
185.37.148.186/32	1	1	2016-10-07	2018-04-10
185.37.148.187/32	1	1	2016-10-07	2018-04-10
108.60.136.186/32	1	1	2016-09-16	2017-07-18
108.60.136.187/32	1	1	2016-09-16	2017-07-18
108.60.148.186/32	1	1	2016-09-16	2017-07-18
108.60.150.130/32	1	1	2016-09-16	2017-07-18
108.60.150.131/32	1	1	2016-09-16	2017-07-18
120.138.17.53/32	1	1	2016-09-16	-
120.138.17.54/32	1	1	2016-09-16	-
161.69.14.137/32	1	1	2016-09-16	-
161.69.14.139/32	1	1	2016-09-16	-
162.250.3.36/32	1	1	2016-09-16	2017-07-18
184.75.215.242/32	1	1	2016-09-16	-
184.75.215.98/32	1	1	2016-09-16	-
208.65.150.192/32	1	false	2016-09-16	-
208.65.151.192/32	1	false	2016-09-16	-
208.81.64.192/32	1	false	2016-09-16	2018-04-10
208.81.65.192/32	1	false	2016-09-16	-
208.81.66.192/32	1	false	2016-09-16	-
208.81.67.192/32	1	false	2016-09-16	2017-07-18
208.81.68.192/32	1	false	2016-09-16	2018-04-10
208.81.69.192/32	1	false	2016-09-16	2018-04-10
213.239.220.71/32	1	1	2016-09-16	-
213.239.220.72/32	1	1	2016-09-16	-
43.240.64.104/32	1	1	2016-09-16	2018-06-18
43.240.64.105/32	1	1	2016-09-16	2018-06-18
43.249.37.35/32	1	1	2016-09-16	-
43.249.37.38/32	1	1	2016-09-16	-
49.50.81.12/32	1	1	2016-09-16	2018-06-18
49.50.81.17/32	1	1	2016-09-16	2018-06-18
54.207.98.206/32	1	1	2016-09-16	2018-11-30
54.94.201.194/32	1	1	2016-09-16	2018-11-30
74.91.14.2/32	1	1	2016-09-16	2017-07-18
74.91.14.3/32	1	1	2016-09-16	2017-07-18
78.46.116.105/32	1	1	2016-09-16	-
161.69.112.0/20	1	1	2016-06-16	-
161.69.176.0/20	1	1	2016-06-16	-
161.69.240.0/20	1	1	2016-06-16	-
185.125.224.0/22	1	1	2016-06-16	-
185.125.224.0/22	1	1	2016-06-16	-
52.196.141.193/32	1	1	2016-06-16	-
52.2.191.60/32	1	1	2016-06-16	-
52.201.117.185/32	1	1	2016-06-16	-
52.201.118.139/32	1	1	2016-06-16	-
52.201.126.139/32	1	1	2016-06-16	-
52.38.180.253/32	1	1	2016-06-16	-
52.38.193.184/32	1	1	2016-06-16	-
52.38.57.115/32	1	1	2016-06-16	-
52.50.161.113/32	1	1	2016-06-16	-
52.50.234.32/32	1	1	2016-06-16	-
52.58.111.233/32	1	1	2016-06-16	-
52.58.116.88/32	1	1	2016-06-16	-
52.58.127.186/32	1	1	2016-06-16	-
52.62.9.167/32	1	1	2016-06-16	-
52.62.96.66/32	1	1	2016-06-16	-
52.63.18.189/32	1	1	2016-06-16	-
52.68.234.173/32	1	1	2016-06-16	-
52.69.46.184/32	1	1	2016-06-16	-
52.74.5.157/32	1	1	2016-06-16	-
52.77.108.133/32	1	1	2016-06-16	-
52.79.175.47/32	1	1	2016-06-16	-
52.79.50.71/32	1	1	2016-06-16	-
52.8.124.42/32	1	1	2016-06-16	-
52.86.6.124/32	1	1	2016-06-16	-
52.9.157.23/32	1	1	2016-06-16	-
52.9.171.209/32	1	1	2016-06-16	-
54.233.172.148/32	1	1	2016-06-16	-
54.233.176.255/32	1	1	2016-06-16	-
54.233.186.156/32	1	1	2016-06-16	-
54.94.215.173/32	1	1	2016-06-16	-
54.94.230.23/32	1	1	2016-06-16	-

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