McAfee Web Gateway Cloud Service

Web Gateway Cloud Service

Available

Current Status

59

Total Points of Presence

42

Total Countries

79 K

Malware Detections 24h

World North America South America Europe Africa Asia Pacific

Maintenance
Incidents

Maintenance Policy

A reoccurring maintenance window is scheduled two times weekly on Tuesday and Thursday for improving and optimizing our service. While the performed tasks are not expected to impact the service in any way, the maintenance time will be regionalized to be least impactful for each region. Admin or end-user impacting service updates are not part of this general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.

Scheduled Maintenance #50048: New York, Nuremberg

Status:	Ongoing
Start:	17/Oct/2017 07:30 (UTC)
End:	17/Oct/2017 09:30 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50035: Delhi

Status:	Ongoing
Start:	05/Sep/2017 11:10 (UTC)
End:	-

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50050: Los Angeles

Status:	Planned
Start:	18/Oct/2017 06:00 (UTC)
End:	18/Oct/2017 10:00 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50041: ePolicy Orchestrator Cloud

Status:	Planned
Start:	21/Oct/2017 03:00 (UTC)
End:	21/Oct/2017 07:00 (UTC)

Logon to ePO Cloud will be disabled during this time to ensure smooth upgrade of the ePO Cloud infrastructure.
Please note:
- The endpoint systems will remain protected and continue to get updates.
- Web Gateway Cloud Service (WGCS) proxy infrastructure will not be affected and all end-user traffic will be processed.
- Access to the WGCS management interface and reporting will not be available.

Scheduled Maintenance #50049: New York

Status:	Planned
Start:	17/Oct/2017 10:00 (UTC)
End:	17/Oct/2017 11:00 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50044: Global Routing Manager

Status:	Planned
Start:	27/Nov/2017 09:00 (UTC)
End:	27/Nov/2017 19:00 (UTC)

McAfee Web Protection team will make the redesigned Web Gateway Cloud Service infrastructure available to all customers. These beneficial changes will impact how the legacy proxy settings wpsproxy.mcafeesaas.com, or *.mxlogic.net behave in terms of increased performance and access to new infrastructure. Please refer to https://kc.mcafee.com/corporate/index?page=content&id=KB89871 for full details.

Scheduled Maintenance #50047: London I, Miami

Status:	Finished
Start:	16/Oct/2017 07:30 (UTC)
End:	16/Oct/2017 09:30 (UTC)

All traffic will be rerouted and no customer impact expected.

No Open Incidents

We are currently experiencing no issues.

Incident #50043: Nuremberg - Service Degradation

Status:	Resolved
Start:	06/Oct/2017 09:15 (UTC)
End:	06/Oct/2017 09:45 (UTC)

Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50042: Delhi - Service Degradation

Status:	Resolved
Start:	05/Oct/2017 12:30 (UTC)
End:	09/Oct/2017 06:20 (UTC)

Service not fully available. All traffic has been rerouted and no customer impact expected.

Point of Presence

Oct
17

Oct
12

Oct
7

Oct
2

Sep
27

Sep
22

Africa

Johannesburg

South Africa

Asia

Delhi

India

Hongkong

Hong Kong

Mumbai

India

Singapore

Singapore

Tokyo

Japan

Europe

Amsterdam I

Netherlands

Netherlands

Serbia

Slovakia

Belgium

Romania

Hungary

Denmark

Ireland

Germany

Poland

Finland

Portugal

London I

United Kingdom

London II

United Kingdom

United Kingdom

Spain

Nuremberg

Germany

Norway

France

Czech Republic

Italy

Sweden

Austria

Switzerland

Middle East

Jerusalem I

Israel

Israel

North America

Ashburn

United States

Chicago I

United States

United States

Dallas

United States

Denver

United States

Las Vegas

United States

Los Angeles

United States

Mexico

Miami

United States

New York

United States

San Jose

United States

Seattle

United States

Toronto

Canada

Pacific

Auckland

New Zealand

Perth

Australia

Sydney

Australia

South America

Paraguay

Colombia

Brazil

Argentina

Venezuela

Bolivia

Peru

Uruguay

Santiago de Chile^*

Chile

Sao Paulo

Brazil

Service		Oct 17					Oct 12					Oct 7					Oct 2					Sep 27					Sep 22
Authentication
Global Routing Manager (GRM)
Logging
McAfee ePolicy Orchestrator Cloud
Policy

Available

Maintenance

Service Degradation

Service Disruption

Information

^* This is a geo located, virtual point of presence referred to as vPOP. It is served from a data center (DC) that might be located outside of the mapped country.

Last modified: 22/Sep/2017

Web Gateway Cloud Service uses the Global Routing Manager (GRM) service for intelligent traffic routing, load sharing and failover. GRM is a DNS infrastructure used to route traffic to the best available point of presence (POP).

To ensure that endpoints can fully use the GRM for traffic routing to the best available point of presence, customers who use firewalls to restrict Internet access need to whitelist all available IP addresses/ranges listed below.

See more details at:

IP Address/Range	Inbound	Outbound	Publication Date	Removed Date
185.221.68.0/22	true	true	2017-09-22	-
185.212.104.0/22	true	true	2017-08-02	-
124.47.168.139/32	false	true	2016-10-25	-
129.232.225.234/32	true	true	2016-10-25	-
129.232.226.2/32	true	true	2016-10-25	-
161.69.192.123/32	false	true	2016-10-25	-
161.69.206.27/32	false	true	2016-10-25	-
161.69.22.122/32	false	true	2016-10-25	-
193.128.33.248/32	false	true	2016-10-25	-
203.97.87.59/32	false	true	2016-10-25	2017-07-18
208.42.251.123/32	false	true	2016-10-25	-
208.81.64.248/32	false	true	2016-10-25	-
108.60.148.187/32	true	true	2016-10-14	2017-07-18
162.250.3.37/32	true	true	2016-10-14	-
103.231.89.18/32	true	true	2016-10-07	-
103.231.89.22/32	true	true	2016-10-07	-
185.37.148.186/32	true	true	2016-10-07	-
185.37.148.187/32	true	true	2016-10-07	-
108.60.136.186/32	true	true	2016-09-16	2017-07-18
108.60.136.187/32	true	true	2016-09-16	2017-07-18
108.60.148.186/32	true	true	2016-09-16	2017-07-18
108.60.150.130/32	true	true	2016-09-16	2017-07-18
108.60.150.131/32	true	true	2016-09-16	2017-07-18
120.138.17.53/32	true	true	2016-09-16	-
120.138.17.54/32	true	true	2016-09-16	-
161.69.14.137/32	true	true	2016-09-16	-
161.69.14.139/32	true	true	2016-09-16	-
162.250.3.36/32	true	true	2016-09-16	2017-07-18
184.75.215.242/32	true	true	2016-09-16	-
184.75.215.98/32	true	true	2016-09-16	-
208.65.150.192/32	true	false	2016-09-16	-
208.65.151.192/32	true	false	2016-09-16	-
208.81.64.192/32	true	false	2016-09-16	-
208.81.65.192/32	true	false	2016-09-16	-
208.81.66.192/32	true	false	2016-09-16	-
208.81.67.192/32	true	false	2016-09-16	2017-07-18
208.81.68.192/32	true	false	2016-09-16	-
208.81.69.192/32	true	false	2016-09-16	-
213.239.220.71/32	true	true	2016-09-16	-
213.239.220.72/32	true	true	2016-09-16	-
43.240.64.104/32	true	true	2016-09-16	-
43.240.64.105/32	true	true	2016-09-16	-
43.249.37.35/32	true	true	2016-09-16	-
43.249.37.38/32	true	true	2016-09-16	-
49.50.81.12/32	true	true	2016-09-16	-
49.50.81.17/32	true	true	2016-09-16	-
54.207.98.206/32	true	true	2016-09-16	-
54.94.201.194/32	true	true	2016-09-16	-
74.91.14.2/32	true	true	2016-09-16	2017-07-18
74.91.14.3/32	true	true	2016-09-16	2017-07-18
78.46.116.105/32	true	true	2016-09-16	-
161.69.112.0/20	true	true	2016-06-16	-
161.69.176.0/20	true	true	2016-06-16	-
161.69.240.0/20	true	true	2016-06-16	-
185.125.224.0/22	true	true	2016-06-16	-
185.125.224.0/22	true	true	2016-06-16	-
185.125.224.0/22	true	true	2016-06-16	-
52.196.141.193/32	true	true	2016-06-16	-
52.2.191.60/32	true	true	2016-06-16	-
52.201.117.185/32	true	true	2016-06-16	-
52.201.118.139/32	true	true	2016-06-16	-
52.201.126.139/32	true	true	2016-06-16	-
52.38.180.253/32	true	true	2016-06-16	-
52.38.193.184/32	true	true	2016-06-16	-
52.38.57.115/32	true	true	2016-06-16	-
52.50.161.113/32	true	true	2016-06-16	-
52.50.234.32/32	true	true	2016-06-16	-
52.58.111.233/32	true	true	2016-06-16	-
52.58.116.88/32	true	true	2016-06-16	-
52.58.127.186/32	true	true	2016-06-16	-
52.62.9.167/32	true	true	2016-06-16	-
52.62.96.66/32	true	true	2016-06-16	-
52.63.18.189/32	true	true	2016-06-16	-
52.68.234.173/32	true	true	2016-06-16	-
52.69.46.184/32	true	true	2016-06-16	-
52.74.5.157/32	true	true	2016-06-16	-
52.77.108.133/32	true	true	2016-06-16	-
52.79.175.47/32	true	true	2016-06-16	-
52.79.50.71/32	true	true	2016-06-16	-
52.8.124.42/32	true	true	2016-06-16	-
52.86.6.124/32	true	true	2016-06-16	-
52.9.157.23/32	true	true	2016-06-16	-
52.9.171.209/32	true	true	2016-06-16	-
54.233.172.148/32	true	true	2016-06-16	-
54.233.176.255/32	true	true	2016-06-16	-
54.233.186.156/32	true	true	2016-06-16	-
54.94.215.173/32	true	true	2016-06-16	-
54.94.230.23/32	true	true	2016-06-16	-

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