McAfee Web Gateway Cloud Service

World North America South America Europe Africa Asia Pacific

Maintenance
Incidents

Maintenance Policy

A reoccurring maintenance window is scheduled two times weekly on Tuesday and Thursday for improving and optimizing our service. While the performed tasks are not expected to impact the service in any way, the maintenance time will be regionalized to be least impactful for each region. Admin or end-user impacting service updates are not part of this general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.

Scheduled Maintenance #51206: London

Status:	Finished
Start:	23/Aug/2019 01:50 (UTC)
End:	23/Aug/2019 03:40 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51202: Tokyo I

Status:	Finished
Start:	22/Aug/2019 15:15 (UTC)
End:	22/Aug/2019 16:15 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51201: Auckland I, Hong Kong, Sao Paulo

Status:	Finished
Start:	22/Aug/2019 05:30 (UTC)
End:	22/Aug/2019 07:00 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51200: Frankfurt I, Miami

Status:	Finished
Start:	22/Aug/2019 02:30 (UTC)
End:	22/Aug/2019 06:40 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51195: Sydney

Status:	Finished
Start:	21/Aug/2019 12:45 (UTC)
End:	21/Aug/2019 14:15 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51194: New York

Status:	Finished
Start:	21/Aug/2019 09:00 (UTC)
End:	21/Aug/2019 12:00 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51193: Los Angeles

Status:	Finished
Start:	21/Aug/2019 02:30 (UTC)
End:	21/Aug/2019 09:00 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51149: Los Angeles

Status:	Finished
Start:	08/Aug/2019 09:10 (UTC)
End:	08/Aug/2019 09:30 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51139: New York

Status:	Finished
Start:	07/Aug/2019 11:30 (UTC)
End:	07/Aug/2019 12:00 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51120: Singapore I

Status:	Finished
Start:	31/Jul/2019 11:25 (UTC)
End:	31/Jul/2019 12:10 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51113: New York

Status:	Finished
Start:	30/Jul/2019 07:40 (UTC)
End:	30/Jul/2019 08:40 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51096: Frankfurt I

Status:	Finished
Start:	30/Jul/2019 04:30 (UTC)
End:	30/Jul/2019 05:20 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51110: Global Routing Manager

Status:	Finished
Start:	30/Jul/2019 03:30 (UTC)
End:	30/Jul/2019 12:30 (UTC)

No customer impact expected. Your protection remains fully functional.

Scheduled Maintenance #51111: Global Routing Manager

Status:	Finished
Start:	30/Jul/2019 03:00 (UTC)
End:	30/Jul/2019 12:30 (UTC)

No customer impact expected. Your protection remains fully functional.

Scheduled Maintenance #51104: Tokyo I

Status:	Finished
Start:	26/Jul/2019 10:45 (UTC)
End:	26/Jul/2019 11:15 (UTC)

All traffic will be rerouted and no customer impact expected.

No Open Incidents

We are currently experiencing no issues.

Incident #51211: Toronto - Service Disruption

Status:	Resolved
Start:	23/Aug/2019 19:05 (UTC)
End:	23/Aug/2019 21:05 (UTC)

Service temporarily unavailable.

Incident #51185: Singapore I - Service Degradation

Status:	Resolved
Start:	20/Aug/2019 07:35 (UTC)
End:	20/Aug/2019 08:05 (UTC)

Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #51182: Auckland I - Service Degradation

Status:	Resolved
Start:	19/Aug/2019 19:25 (UTC)
End:	20/Aug/2019 02:30 (UTC)

Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #51177: Los Angeles - Service Degradation

Status:	Resolved
Start:	19/Aug/2019 07:25 (UTC)
End:	19/Aug/2019 08:45 (UTC)

Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #51192: Miami - Service Degradation

Status:	Resolved
Start:	15/Aug/2019 20:20 (UTC)
End:	16/Aug/2019 00:05 (UTC)

Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #51157: New York - Service Degradation

Status:	Resolved
Start:	09/Aug/2019 05:20 (UTC)
End:	09/Aug/2019 05:45 (UTC)

Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #51138: Sao Paulo - Service Degradation

Status:	Resolved
Start:	07/Aug/2019 02:00 (UTC)
End:	07/Aug/2019 06:00 (UTC)

Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #51129: Auckland I - Service Degradation

Status:	Resolved
Start:	02/Aug/2019 06:45 (UTC)
End:	02/Aug/2019 10:00 (UTC)

Service not fully available. Traffic has been rerouted to minimize customer impact.

Service Availability^*	Last 7 Days	Last 30 Days	Last 90 Days
Global Routing Manager (GRM)^**	100%	100%	100%
North America Proxy Service^**	100%	100%	99.999%
Europe Proxy Service^**	100%	100%	100%
Asia Proxy Service^**	100%	100%	100%
Global Proxy Service^**	100%	100%	99.999%

Point of Presence

Aug
25

Aug
20

Aug
15

Aug
10

Aug
5

Jul
31

Africa

Cape Town^***

South Africa

Asia

Hong Kong

Manila^***

Philippines

New Delhi^***

India

Seoul^***

Korea, Republic Of

Singapore I

Singapore

Singapore II^***

Singapore

Taipei^***

Taiwan, Province Of China

Tokyo I

Japan

Tokyo II^***

Japan

Europe

Amsterdam^***

Netherlands

Belgrad^***

Serbia

Bratislava^***

Slovakia

Brussels^***

Belgium

Bucharest^***

Romania

Budapest^***

Hungary

Copenhagen^***

Denmark

Cork^***

Ireland

Frankfurt I

Germany

Frankfurt II^***

Germany

Gdansk^***

Poland

Helsinki^***

Finland

Lisbon^***

Portugal

London I

United Kingdom

London II^***

United Kingdom

Madrid^***

Spain

Oslo^***

Norway

Paris^***

France

Prague^***

Czech Republic

Rome^***

Italy

Stockholm^***

Sweden

Vienna^***

Austria

Zurich^***

Switzerland

Middle East

Jerusalem^***

Israel

North America

Los Angeles

United States

Mexico City^***

Mexico

Miami

United States

New York

United States

Toronto

Canada

Pacific

Auckland I

New Zealand

Auckland II^***

New Zealand

Perth^***

Australia

Sydney

Australia

South America

Asuncion^***

Paraguay

Bogota^***

Colombia

Brasilia^***

Brazil

Buenos Aires^***

Argentina

Caracas^***

Venezuela

La Paz^***

Bolivia

Lima^***

Peru

Montevideo^***

Uruguay

Santiago de Chile^***

Chile

Sao Paulo

Brazil

Service

Aug
25

Aug
20

Aug
15

Aug
10

Aug
5

Jul
31

Authentication

Global Routing Manager (GRM)

Logging

McAfee ePolicy Orchestrator Cloud

Policy

Available

Maintenance

Service Degradation

Service Disruption

Information

^* This is a publication of McAfee's cloud operations service management and monitoring telemetry. The published data set availability calculations exclude scheduled maintenance windows and monitoring errors.
^** Please refer to https://trust.mcafee.com/saas_sla.pdf for details around SL definitions.
^*** This is a geo located, virtual point of presence referred to as vPOP. It is served from a data center (DC) that might be located outside of the mapped country.

Last modified: 30/Jun/2019

Web Gateway Cloud Service uses the Global Routing Manager (GRM) service for intelligent traffic routing, load sharing and failover. GRM is a DNS infrastructure used to route traffic to the best available point of presence (POP).

To ensure that endpoints can fully use the GRM for traffic routing to the best available point of presence, customers who use firewalls to restrict Internet access need to whitelist all available IP addresses/ranges listed below.

See more details at:

IP Address/Range	Inbound	Outbound	Publication Date	Removed Date
13.127.170.253/32	1	1	2019-06-30	-
35.154.207.237/32	1	1	2019-06-30	-
35.178.126.236/32	1	1	2019-06-30	-
35.178.227.224/32	1	1	2019-06-30	-
35.181.21.17/32	1	1	2019-06-30	-
52.47.81.75/32	1	1	2019-06-30	-
185.125.224.0/22	1	1	2019-01-31	-
35.182.104.170/32	1	1	2018-04-10	-
35.182.106.121/32	1	1	2018-04-10	-
52.60.169.78/32	1	1	2018-04-10	-
52.60.235.62/32	1	1	2018-04-10	-
52.60.52.119/32	1	1	2018-04-10	-
185.221.68.0/22	1	1	2017-09-22	-
185.212.104.0/22	1	1	2017-08-02	-
124.47.168.139/32	false	1	2016-10-25	2018-04-10
129.232.225.234/32	1	1	2016-10-25	2019-03-28
129.232.226.2/32	1	1	2016-10-25	2019-03-28
161.69.192.123/32	false	1	2016-10-25	-
161.69.206.27/32	false	1	2016-10-25	2018-04-10
161.69.22.122/32	false	1	2016-10-25	-
193.128.33.248/32	false	1	2016-10-25	2018-04-10
203.97.87.59/32	false	1	2016-10-25	2017-07-18
208.42.251.123/32	false	1	2016-10-25	-
208.81.64.248/32	false	1	2016-10-25	2018-04-10
108.60.148.187/32	1	1	2016-10-14	2017-07-18
162.250.3.37/32	1	1	2016-10-14	-
103.231.89.18/32	1	1	2016-10-07	2018-04-10
103.231.89.22/32	1	1	2016-10-07	2018-04-10
185.37.148.186/32	1	1	2016-10-07	2018-04-10
185.37.148.187/32	1	1	2016-10-07	2018-04-10
108.60.136.186/32	1	1	2016-09-16	2017-07-18
108.60.136.187/32	1	1	2016-09-16	2017-07-18
108.60.148.186/32	1	1	2016-09-16	2017-07-18
108.60.150.130/32	1	1	2016-09-16	2017-07-18
108.60.150.131/32	1	1	2016-09-16	2017-07-18
120.138.17.53/32	1	1	2016-09-16	-
120.138.17.54/32	1	1	2016-09-16	-
161.69.14.137/32	1	1	2016-09-16	-
161.69.14.139/32	1	1	2016-09-16	-
162.250.3.36/32	1	1	2016-09-16	2017-07-18
184.75.215.242/32	1	1	2016-09-16	-
184.75.215.98/32	1	1	2016-09-16	-
208.65.150.192/32	1	false	2016-09-16	-
208.65.151.192/32	1	false	2016-09-16	-
208.81.64.192/32	1	false	2016-09-16	2018-04-10
208.81.65.192/32	1	false	2016-09-16	-
208.81.66.192/32	1	false	2016-09-16	-
208.81.67.192/32	1	false	2016-09-16	2017-07-18
208.81.68.192/32	1	false	2016-09-16	2018-04-10
208.81.69.192/32	1	false	2016-09-16	2018-04-10
213.239.220.71/32	1	1	2016-09-16	-
213.239.220.72/32	1	1	2016-09-16	-
43.240.64.104/32	1	1	2016-09-16	2018-06-18
43.240.64.105/32	1	1	2016-09-16	2018-06-18
43.249.37.35/32	1	1	2016-09-16	-
43.249.37.38/32	1	1	2016-09-16	-
49.50.81.12/32	1	1	2016-09-16	2018-06-18
49.50.81.17/32	1	1	2016-09-16	2018-06-18
54.207.98.206/32	1	1	2016-09-16	2018-11-30
54.94.201.194/32	1	1	2016-09-16	2018-11-30
74.91.14.2/32	1	1	2016-09-16	2017-07-18
74.91.14.3/32	1	1	2016-09-16	2017-07-18
78.46.116.105/32	1	1	2016-09-16	-
161.69.112.0/20	1	1	2016-06-16	-
161.69.176.0/20	1	1	2016-06-16	-
161.69.240.0/20	1	1	2016-06-16	-
185.125.224.0/22	1	1	2016-06-16	-
185.125.224.0/22	1	1	2016-06-16	-
52.196.141.193/32	1	1	2016-06-16	-
52.2.191.60/32	1	1	2016-06-16	-
52.201.117.185/32	1	1	2016-06-16	-
52.201.118.139/32	1	1	2016-06-16	-
52.201.126.139/32	1	1	2016-06-16	-
52.38.180.253/32	1	1	2016-06-16	-
52.38.193.184/32	1	1	2016-06-16	-
52.38.57.115/32	1	1	2016-06-16	-
52.50.161.113/32	1	1	2016-06-16	-
52.50.234.32/32	1	1	2016-06-16	-
52.58.111.233/32	1	1	2016-06-16	-
52.58.116.88/32	1	1	2016-06-16	-
52.58.127.186/32	1	1	2016-06-16	-
52.62.9.167/32	1	1	2016-06-16	-
52.62.96.66/32	1	1	2016-06-16	-
52.63.18.189/32	1	1	2016-06-16	-
52.68.234.173/32	1	1	2016-06-16	-
52.69.46.184/32	1	1	2016-06-16	-
52.74.5.157/32	1	1	2016-06-16	-
52.77.108.133/32	1	1	2016-06-16	-
52.79.175.47/32	1	1	2016-06-16	-
52.79.50.71/32	1	1	2016-06-16	-
52.8.124.42/32	1	1	2016-06-16	-
52.86.6.124/32	1	1	2016-06-16	-
52.9.157.23/32	1	1	2016-06-16	-
52.9.171.209/32	1	1	2016-06-16	-
54.233.172.148/32	1	1	2016-06-16	-
54.233.176.255/32	1	1	2016-06-16	-
54.233.186.156/32	1	1	2016-06-16	-
54.94.215.173/32	1	1	2016-06-16	-
54.94.230.23/32	1	1	2016-06-16	-

Region	Prefix	Description
Africa	za	South Africa
Asia/Pacific	au	Australia
Asia/Pacific	au-east	Australia East
Asia/Pacific	au-west	Australia West
Asia/Pacific	hk	Hong Kong
Asia/Pacific	in	India
Asia/Pacific	in-north	India North
Asia/Pacific	in-west	India West
Asia/Pacific	jp	Japan
Asia/Pacific	nz	New Zealand
Asia/Pacific	sg	Singapore
Europe	at	Austria
Europe	be	Belgium
Europe	cz	Czech Republic
Europe	dk	Denmark
Europe	fi	Finland
Europe	fr	France
Europe	de	Germany
Europe	hu	Hungary
Europe	ie	Ireland
Europe	it	Italy
Europe	nl	Netherlands
Europe	no	Norway
Europe	pl	Poland
Europe	pt	Portugal
Europe	ro	Romania
Europe	rs	Serbia
Europe	sk	Slovakia
Europe	es	Spain
Europe	se	Sweden
Europe	ch	Switzerland
Europe	uk	United Kingdom
GEO/Regions	africa	Africa
GEO/Regions	asia	Asia
GEO/Regions	apac	Asia Pacific
GEO/Regions	eu	European Union
GEO/Regions	ltam	Latin America
GEO/Regions	na	North America
GEO/Regions	pacific	Pacific Island Countries
Middle East	il	Israel
North America	ca	Canada
North America	na-east	North America East Coast
North America	na-west	North America West Coast
North America	us-east	USA East
North America	us-west	USA-West
South America	ar	Argentina
South America	bo	Bolivia
South America	br	Brasilia
South America	cl	Chile
South America	co	Colombia
South America	mx	Mexico
South America	py	Paraguay
South America	pe	Peru
South America	uy	Uruguay
South America	ve	Venezuela