Maintenance Policy
A reoccurring maintenance window is scheduled two times weekly on Tuesday and Thursday for improving and optimizing our service. While the performed tasks are not expected to impact the service in any way, the maintenance time will be regionalized to be least impactful for each region. Admin or end-user impacting service updates are not part of this general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.
Scheduled Maintenance #51629: Los Angeles
| Status: | Finished |
| Start: | 05/Dec/2019 07:35 (UTC) |
| End: | 05/Dec/2019 10:05 (UTC) |
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #51621: Los Angeles
| Status: | Finished |
| Start: | 04/Dec/2019 05:20 (UTC) |
| End: | 04/Dec/2019 11:10 (UTC) |
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #51604: Logging
| Status: | Finished |
| Start: | 28/Nov/2019 16:00 (UTC) |
| End: | 28/Nov/2019 23:00 (UTC) |
Service partially degraded. Temporarily, only partial log data available. Log data will be fully recovered.
Scheduled Maintenance #51596: Logging
| Status: | Finished |
| Start: | 27/Nov/2019 16:05 (UTC) |
| End: | 27/Nov/2019 16:20 (UTC) |
Service partially degraded. Temporarily, no log data available (US region). Log data will be fully recovered.
Scheduled Maintenance #51577: Logging
| Status: | Finished |
| Start: | 26/Nov/2019 05:00 (UTC) |
| End: | 26/Nov/2019 11:00 (UTC) |
Service partially degraded. Temporarily, only partial log data available. Log data will be fully recovered.
Your protection remains fully functional.
Your protection remains fully functional.
Scheduled Maintenance #51565: ePolicy Orchestrator Cloud
| Status: | Finished |
| Start: | 23/Nov/2019 14:00 (UTC) |
| End: | 23/Nov/2019 18:00 (UTC) |
Logon to ePO Cloud will be disabled during this time to ensure smooth upgrade of the ePO Cloud infrastructure.
Please note:
- The endpoint systems will remain protected and continue to get updates.
- Web Gateway Cloud Service (WGCS) proxy infrastructure will not be affected and all end-user traffic will be processed.
- Access to the WGCS management interface and reporting will not be available.
Please note:
- The endpoint systems will remain protected and continue to get updates.
- Web Gateway Cloud Service (WGCS) proxy infrastructure will not be affected and all end-user traffic will be processed.
- Access to the WGCS management interface and reporting will not be available.
Scheduled Maintenance #51554: London I
| Status: | Finished |
| Start: | 19/Nov/2019 19:30 (UTC) |
| End: | 19/Nov/2019 20:30 (UTC) |
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #51540: Frankfurt I
| Status: | Finished |
| Start: | 14/Nov/2019 08:00 (UTC) |
| End: | 14/Nov/2019 10:05 (UTC) |
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #51524: Logging, Policy
| Status: | Finished |
| Start: | 12/Nov/2019 08:30 (UTC) |
| End: | 12/Nov/2019 09:00 (UTC) |
No customer impact expected. Your protection remains fully functional.
No Open Incidents
We are currently experiencing no issues.
Incident #51597: Logging - Service Degradation
| Status: | Resolved |
| Start: | 27/Nov/2019 16:40 (UTC) |
| End: | 03/Dec/2019 11:00 (UTC) |
Service partially degraded (US region). Temporarily, only partial log data available. Log data will be fully recovered.
Incident #51574: New York - Service Degradation
| Status: | Resolved |
| Start: | 24/Nov/2019 05:35 (UTC) |
| End: | 24/Nov/2019 16:10 (UTC) |
Service not fully available. Traffic has been rerouted to minimize customer impact.
Incident #51583: Logging - Service Degradation
| Status: | Resolved |
| Start: | 23/Nov/2019 09:40 (UTC) |
| End: | 03/Dec/2019 10:00 (UTC) |
Service partially degraded. Temporarily, only partial log data available. Log data will be fully recovered.
Incident #51572: Logging - Service Degradation
| Status: | Resolved |
| Start: | 23/Nov/2019 03:35 (UTC) |
| End: | 23/Nov/2019 04:00 (UTC) |
Service partially degraded. Temporarily, only partial log data available. Log data will be fully recovered.
Incident #51571: Logging - Service Degradation
| Status: | Resolved |
| Start: | 23/Nov/2019 02:00 (UTC) |
| End: | 23/Nov/2019 02:15 (UTC) |
Service partially degraded. Temporarily, only partial log data available. Log data will be fully recovered.
Incident #51570: Logging - Service Degradation
| Status: | Resolved |
| Start: | 22/Nov/2019 01:25 (UTC) |
| End: | 22/Nov/2019 21:25 (UTC) |
Service partially degraded. Temporarily, only partial log data available. Log data will be fully recovered.
Incident #51592: London I - Service Degradation
| Status: | Resolved |
| Start: | 19/Nov/2019 09:00 (UTC) |
| End: | 19/Nov/2019 09:45 (UTC) |
Service not fully available. Traffic has been rerouted to minimize customer impact.
Incident #51591: London I - Service Degradation
| Status: | Resolved |
| Start: | 18/Nov/2019 09:30 (UTC) |
| End: | 18/Nov/2019 10:05 (UTC) |
Service not fully available. Traffic has been rerouted to minimize customer impact.
| Service Availability* | Last 7 Days | Last 30 Days | Last 90 Days | |
|---|---|---|---|---|
| Global Routing Manager (GRM)** | 100% | 100% | 100% | |
| North America Proxy Service** | 100% | 100% | 99.999% | |
| Europe Proxy Service** | 100% | 100% | 100% | |
| Asia Proxy Service** | 100% | 100% | 100% | |
| Global Proxy Service** | 100% | 100% | 99.999% |
| Point of Presence | Dec 8 | Dec 3 | Nov 28 | Nov 23 | Nov 18 | Nov 13 | ||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Africa | ||||||||||||||||||||||||||||||||||||||||||||||||||
| Cape Town*** | South Africa | |||||||||||||||||||||||||||||||||||||||||||||||||
| Asia | ||||||||||||||||||||||||||||||||||||||||||||||||||
| Hong Kong | Hong Kong | |||||||||||||||||||||||||||||||||||||||||||||||||
| Manila*** | Philippines | |||||||||||||||||||||||||||||||||||||||||||||||||
| New Delhi*** | India | |||||||||||||||||||||||||||||||||||||||||||||||||
| Seoul*** | Korea, Republic Of | |||||||||||||||||||||||||||||||||||||||||||||||||
| Singapore I | Singapore | |||||||||||||||||||||||||||||||||||||||||||||||||
| Singapore II*** | Singapore | |||||||||||||||||||||||||||||||||||||||||||||||||
| Taipei*** | Taiwan, Province Of China | |||||||||||||||||||||||||||||||||||||||||||||||||
| Tokyo I | Japan | |||||||||||||||||||||||||||||||||||||||||||||||||
| Tokyo II*** | Japan | |||||||||||||||||||||||||||||||||||||||||||||||||
| Europe | ||||||||||||||||||||||||||||||||||||||||||||||||||
| Amsterdam*** | Netherlands | |||||||||||||||||||||||||||||||||||||||||||||||||
| Belgrad*** | Serbia | |||||||||||||||||||||||||||||||||||||||||||||||||
| Bratislava*** | Slovakia | |||||||||||||||||||||||||||||||||||||||||||||||||
| Brussels*** | Belgium | |||||||||||||||||||||||||||||||||||||||||||||||||
| Bucharest*** | Romania | |||||||||||||||||||||||||||||||||||||||||||||||||
| Budapest*** | Hungary | |||||||||||||||||||||||||||||||||||||||||||||||||
| Copenhagen*** | Denmark | |||||||||||||||||||||||||||||||||||||||||||||||||
| Cork*** | Ireland | |||||||||||||||||||||||||||||||||||||||||||||||||
| Frankfurt I | Germany | |||||||||||||||||||||||||||||||||||||||||||||||||
| Frankfurt II*** | Germany | Please note: This is a virtual point of presence, served from a data center. Scheduled Maintenance #51554: London I FINISHED
All traffic will be rerouted and no customer impact expected. Incident #51592: London I - Service Degradation RESOLVED
Service not fully available. Traffic has been rerouted to minimize customer impact. | Please note: This is a virtual point of presence, served from a data center. Incident #51591: London I - Service Degradation RESOLVED
Service not fully available. Traffic has been rerouted to minimize customer impact. | |||||||||||||||||||||||||||||||||||||||||||||||
| Gdansk*** | Poland | |||||||||||||||||||||||||||||||||||||||||||||||||
| Helsinki*** | Finland | |||||||||||||||||||||||||||||||||||||||||||||||||
| Lisbon*** | Portugal | |||||||||||||||||||||||||||||||||||||||||||||||||
| London I | United Kingdom | Scheduled Maintenance #51554: London I FINISHED
All traffic will be rerouted and no customer impact expected. Incident #51592: London I - Service Degradation RESOLVED
Service not fully available. Traffic has been rerouted to minimize customer impact. | Incident #51591: London I - Service Degradation RESOLVED
Service not fully available. Traffic has been rerouted to minimize customer impact. | |||||||||||||||||||||||||||||||||||||||||||||||
| London II*** | United Kingdom | |||||||||||||||||||||||||||||||||||||||||||||||||
| Madrid*** | Spain | |||||||||||||||||||||||||||||||||||||||||||||||||
| Oslo*** | Norway | |||||||||||||||||||||||||||||||||||||||||||||||||
| Paris*** | France | |||||||||||||||||||||||||||||||||||||||||||||||||
| Prague*** | Czech Republic | |||||||||||||||||||||||||||||||||||||||||||||||||
| Rome*** | Italy | |||||||||||||||||||||||||||||||||||||||||||||||||
| Stockholm*** | Sweden | |||||||||||||||||||||||||||||||||||||||||||||||||
| Vienna*** | Austria | |||||||||||||||||||||||||||||||||||||||||||||||||
| Zurich*** | Switzerland | |||||||||||||||||||||||||||||||||||||||||||||||||
| Middle East | ||||||||||||||||||||||||||||||||||||||||||||||||||
| Jerusalem*** | Israel | |||||||||||||||||||||||||||||||||||||||||||||||||
| North America | ||||||||||||||||||||||||||||||||||||||||||||||||||
| Los Angeles | United States | Scheduled Maintenance #51629: Los Angeles FINISHED
All traffic will be rerouted and no customer impact expected. | Scheduled Maintenance #51621: Los Angeles FINISHED
All traffic will be rerouted and no customer impact expected. | |||||||||||||||||||||||||||||||||||||||||||||||
| Mexico City*** | Mexico | |||||||||||||||||||||||||||||||||||||||||||||||||
| Miami | United States | |||||||||||||||||||||||||||||||||||||||||||||||||
| New York | United States | Incident #51574: New York - Service Degradation RESOLVED
Service not fully available. Traffic has been rerouted to minimize customer impact. | ||||||||||||||||||||||||||||||||||||||||||||||||
| Toronto | Canada | |||||||||||||||||||||||||||||||||||||||||||||||||
| Pacific | ||||||||||||||||||||||||||||||||||||||||||||||||||
| Auckland I | New Zealand | |||||||||||||||||||||||||||||||||||||||||||||||||
| Auckland II*** | New Zealand | |||||||||||||||||||||||||||||||||||||||||||||||||
| Perth*** | Australia | |||||||||||||||||||||||||||||||||||||||||||||||||
| Sydney | Australia | |||||||||||||||||||||||||||||||||||||||||||||||||
| South America | ||||||||||||||||||||||||||||||||||||||||||||||||||
| Asuncion*** | Paraguay | |||||||||||||||||||||||||||||||||||||||||||||||||
| Bogota*** | Colombia | |||||||||||||||||||||||||||||||||||||||||||||||||
| Brasilia*** | Brazil | |||||||||||||||||||||||||||||||||||||||||||||||||
| Buenos Aires*** | Argentina | |||||||||||||||||||||||||||||||||||||||||||||||||
| Caracas*** | Venezuela | |||||||||||||||||||||||||||||||||||||||||||||||||
| La Paz*** | Bolivia | |||||||||||||||||||||||||||||||||||||||||||||||||
| Lima*** | Peru | |||||||||||||||||||||||||||||||||||||||||||||||||
| Montevideo*** | Uruguay | |||||||||||||||||||||||||||||||||||||||||||||||||
| Santiago de Chile*** | Chile | |||||||||||||||||||||||||||||||||||||||||||||||||
| Sao Paulo | Brazil | |||||||||||||||||||||||||||||||||||||||||||||||||
Available
Maintenance
Service Degradation
Service Disruption
Information
* This is a publication of McAfee's cloud operations service management and monitoring telemetry. The published data set availability calculations exclude scheduled maintenance windows and monitoring errors.
** Please refer to https://trust.mcafee.com/saas_sla.pdf for details around SL definitions.
*** This is a geo located, virtual point of presence referred to as vPOP. It is served from a data center (DC) that might be located outside of the mapped country.
** Please refer to https://trust.mcafee.com/saas_sla.pdf for details around SL definitions.
*** This is a geo located, virtual point of presence referred to as vPOP. It is served from a data center (DC) that might be located outside of the mapped country.
Last modified: 30/Jun/2019
| IP Address/Range | Inbound | Outbound | Publication Date | Removed Date | |
|---|---|---|---|---|---|
| 13.127.170.253/32 | 1 | 1 | 2019-06-30 | - | |
| 35.154.207.237/32 | 1 | 1 | 2019-06-30 | - | |
| 35.178.126.236/32 | 1 | 1 | 2019-06-30 | - | |
| 35.178.227.224/32 | 1 | 1 | 2019-06-30 | - | |
| 35.181.21.17/32 | 1 | 1 | 2019-06-30 | - | |
| 52.47.81.75/32 | 1 | 1 | 2019-06-30 | - | |
| 185.125.224.0/22 | 1 | 1 | 2019-01-31 | - | |
| 35.182.104.170/32 | 1 | 1 | 2018-04-10 | - | |
| 35.182.106.121/32 | 1 | 1 | 2018-04-10 | - | |
| 52.60.169.78/32 | 1 | 1 | 2018-04-10 | - | |
| 52.60.235.62/32 | 1 | 1 | 2018-04-10 | - | |
| 52.60.52.119/32 | 1 | 1 | 2018-04-10 | - | |
| 185.221.68.0/22 | 1 | 1 | 2017-09-22 | - | |
| 185.212.104.0/22 | 1 | 1 | 2017-08-02 | - | |
| 124.47.168.139/32 | false | 1 | 2016-10-25 | 2018-04-10 | |
| 129.232.225.234/32 | 1 | 1 | 2016-10-25 | 2019-03-28 | |
| 129.232.226.2/32 | 1 | 1 | 2016-10-25 | 2019-03-28 | |
| 161.69.192.123/32 | false | 1 | 2016-10-25 | - | |
| 161.69.206.27/32 | false | 1 | 2016-10-25 | 2018-04-10 | |
| 161.69.22.122/32 | false | 1 | 2016-10-25 | - | |
| 193.128.33.248/32 | false | 1 | 2016-10-25 | 2018-04-10 | |
| 203.97.87.59/32 | false | 1 | 2016-10-25 | 2017-07-18 | |
| 208.42.251.123/32 | false | 1 | 2016-10-25 | - | |
| 208.81.64.248/32 | false | 1 | 2016-10-25 | 2018-04-10 | |
| 108.60.148.187/32 | 1 | 1 | 2016-10-14 | 2017-07-18 | |
| 162.250.3.37/32 | 1 | 1 | 2016-10-14 | - | |
| 103.231.89.18/32 | 1 | 1 | 2016-10-07 | 2018-04-10 | |
| 103.231.89.22/32 | 1 | 1 | 2016-10-07 | 2018-04-10 | |
| 185.37.148.186/32 | 1 | 1 | 2016-10-07 | 2018-04-10 | |
| 185.37.148.187/32 | 1 | 1 | 2016-10-07 | 2018-04-10 | |
| 108.60.136.186/32 | 1 | 1 | 2016-09-16 | 2017-07-18 | |
| 108.60.136.187/32 | 1 | 1 | 2016-09-16 | 2017-07-18 | |
| 108.60.148.186/32 | 1 | 1 | 2016-09-16 | 2017-07-18 | |
| 108.60.150.130/32 | 1 | 1 | 2016-09-16 | 2017-07-18 | |
| 108.60.150.131/32 | 1 | 1 | 2016-09-16 | 2017-07-18 | |
| 120.138.17.53/32 | 1 | 1 | 2016-09-16 | - | |
| 120.138.17.54/32 | 1 | 1 | 2016-09-16 | - | |
| 161.69.14.137/32 | 1 | 1 | 2016-09-16 | - | |
| 161.69.14.139/32 | 1 | 1 | 2016-09-16 | - | |
| 162.250.3.36/32 | 1 | 1 | 2016-09-16 | 2017-07-18 | |
| 184.75.215.242/32 | 1 | 1 | 2016-09-16 | - | |
| 184.75.215.98/32 | 1 | 1 | 2016-09-16 | - | |
| 208.65.150.192/32 | 1 | false | 2016-09-16 | - | |
| 208.65.151.192/32 | 1 | false | 2016-09-16 | - | |
| 208.81.64.192/32 | 1 | false | 2016-09-16 | 2018-04-10 | |
| 208.81.65.192/32 | 1 | false | 2016-09-16 | - | |
| 208.81.66.192/32 | 1 | false | 2016-09-16 | - | |
| 208.81.67.192/32 | 1 | false | 2016-09-16 | 2017-07-18 | |
| 208.81.68.192/32 | 1 | false | 2016-09-16 | 2018-04-10 | |
| 208.81.69.192/32 | 1 | false | 2016-09-16 | 2018-04-10 | |
| 213.239.220.71/32 | 1 | 1 | 2016-09-16 | - | |
| 213.239.220.72/32 | 1 | 1 | 2016-09-16 | - | |
| 43.240.64.104/32 | 1 | 1 | 2016-09-16 | 2018-06-18 | |
| 43.240.64.105/32 | 1 | 1 | 2016-09-16 | 2018-06-18 | |
| 43.249.37.35/32 | 1 | 1 | 2016-09-16 | - | |
| 43.249.37.38/32 | 1 | 1 | 2016-09-16 | - | |
| 49.50.81.12/32 | 1 | 1 | 2016-09-16 | 2018-06-18 | |
| 49.50.81.17/32 | 1 | 1 | 2016-09-16 | 2018-06-18 | |
| 54.207.98.206/32 | 1 | 1 | 2016-09-16 | 2018-11-30 | |
| 54.94.201.194/32 | 1 | 1 | 2016-09-16 | 2018-11-30 | |
| 74.91.14.2/32 | 1 | 1 | 2016-09-16 | 2017-07-18 | |
| 74.91.14.3/32 | 1 | 1 | 2016-09-16 | 2017-07-18 | |
| 78.46.116.105/32 | 1 | 1 | 2016-09-16 | - | |
| 161.69.112.0/20 | 1 | 1 | 2016-06-16 | - | |
| 161.69.176.0/20 | 1 | 1 | 2016-06-16 | - | |
| 161.69.240.0/20 | 1 | 1 | 2016-06-16 | - | |
| 185.125.224.0/22 | 1 | 1 | 2016-06-16 | - | |
| 185.125.224.0/22 | 1 | 1 | 2016-06-16 | - | |
| 52.196.141.193/32 | 1 | 1 | 2016-06-16 | - | |
| 52.2.191.60/32 | 1 | 1 | 2016-06-16 | - | |
| 52.201.117.185/32 | 1 | 1 | 2016-06-16 | - | |
| 52.201.118.139/32 | 1 | 1 | 2016-06-16 | - | |
| 52.201.126.139/32 | 1 | 1 | 2016-06-16 | - | |
| 52.38.180.253/32 | 1 | 1 | 2016-06-16 | - | |
| 52.38.193.184/32 | 1 | 1 | 2016-06-16 | - | |
| 52.38.57.115/32 | 1 | 1 | 2016-06-16 | - | |
| 52.50.161.113/32 | 1 | 1 | 2016-06-16 | - | |
| 52.50.234.32/32 | 1 | 1 | 2016-06-16 | - | |
| 52.58.111.233/32 | 1 | 1 | 2016-06-16 | - | |
| 52.58.116.88/32 | 1 | 1 | 2016-06-16 | - | |
| 52.58.127.186/32 | 1 | 1 | 2016-06-16 | - | |
| 52.62.9.167/32 | 1 | 1 | 2016-06-16 | - | |
| 52.62.96.66/32 | 1 | 1 | 2016-06-16 | - | |
| 52.63.18.189/32 | 1 | 1 | 2016-06-16 | - | |
| 52.68.234.173/32 | 1 | 1 | 2016-06-16 | - | |
| 52.69.46.184/32 | 1 | 1 | 2016-06-16 | - | |
| 52.74.5.157/32 | 1 | 1 | 2016-06-16 | - | |
| 52.77.108.133/32 | 1 | 1 | 2016-06-16 | - | |
| 52.79.175.47/32 | 1 | 1 | 2016-06-16 | - | |
| 52.79.50.71/32 | 1 | 1 | 2016-06-16 | - | |
| 52.8.124.42/32 | 1 | 1 | 2016-06-16 | - | |
| 52.86.6.124/32 | 1 | 1 | 2016-06-16 | - | |
| 52.9.157.23/32 | 1 | 1 | 2016-06-16 | - | |
| 52.9.171.209/32 | 1 | 1 | 2016-06-16 | - | |
| 54.233.172.148/32 | 1 | 1 | 2016-06-16 | - | |
| 54.233.176.255/32 | 1 | 1 | 2016-06-16 | - | |
| 54.233.186.156/32 | 1 | 1 | 2016-06-16 | - | |
| 54.94.215.173/32 | 1 | 1 | 2016-06-16 | - | |
| 54.94.230.23/32 | 1 | 1 | 2016-06-16 | - |
Last modified: 23/Nov/2016
| Region | Prefix | Description |
|---|---|---|
| Africa | za | South Africa |
| Asia/Pacific | au | Australia |
| Asia/Pacific | au-east | Australia East |
| Asia/Pacific | au-west | Australia West |
| Asia/Pacific | hk | Hong Kong |
| Asia/Pacific | in | India |
| Asia/Pacific | in-north | India North |
| Asia/Pacific | in-west | India West |
| Asia/Pacific | jp | Japan |
| Asia/Pacific | nz | New Zealand |
| Asia/Pacific | sg | Singapore |
| Europe | at | Austria |
| Europe | be | Belgium |
| Europe | cz | Czech Republic |
| Europe | dk | Denmark |
| Europe | fi | Finland |
| Europe | fr | France |
| Europe | de | Germany |
| Europe | hu | Hungary |
| Europe | ie | Ireland |
| Europe | it | Italy |
| Europe | nl | Netherlands |
| Europe | no | Norway |
| Europe | pl | Poland |
| Europe | pt | Portugal |
| Europe | ro | Romania |
| Europe | rs | Serbia |
| Europe | sk | Slovakia |
| Europe | es | Spain |
| Europe | se | Sweden |
| Europe | ch | Switzerland |
| Europe | uk | United Kingdom |
| GEO/Regions | africa | Africa |
| GEO/Regions | asia | Asia |
| GEO/Regions | apac | Asia Pacific |
| GEO/Regions | eu | European Union |
| GEO/Regions | ltam | Latin America |
| GEO/Regions | na | North America |
| GEO/Regions | pacific | Pacific Island Countries |
| Middle East | il | Israel |
| North America | ca | Canada |
| North America | na-east | North America East Coast |
| North America | na-west | North America West Coast |
| North America | us-east | USA East |
| North America | us-west | USA-West |
| South America | ar | Argentina |
| South America | bo | Bolivia |
| South America | br | Brasilia |
| South America | cl | Chile |
| South America | co | Colombia |
| South America | mx | Mexico |
| South America | py | Paraguay |
| South America | pe | Peru |
| South America | uy | Uruguay |
| South America | ve | Venezuela |
Last modified: 21/Mar/2019
| Product | Version |
|---|---|
| McAfee Web Gateway | <= 8.1.x |