Web Gateway Cloud Service

World North America South America Europe Africa Asia Pacific

Maintenance
Incidents

Maintenance Policy

A reoccurring maintenance window is scheduled two times weekly on Tuesday and Thursday for improving and optimizing our service. While the performed tasks are not expected to impact the service in any way, the maintenance time will be regionalized to be least impactful for each region. Admin or end-user impacting service updates are not part of this general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.

Scheduled Maintenance #50010: Nuremberg

Status:	Finished
Start:	22/Jun/2017 13:00 (UTC)
End:	22/Jun/2017 20:00 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50008: Nuremberg

Status:	Finished
Start:	21/Jun/2017 16:00 (UTC)
End:	21/Jun/2017 20:00 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50004: Policy

Status:	Finished
Start:	17/Jun/2017 16:00 (UTC)
End:	17/Jun/2017 20:00 (UTC)

Web Gateway Cloud Service (WGCS) customers will be impacted as Hybrid Policy Synchronization as well as Policy Access via ePO Cloud will not be available. WGCS proxy-filtering infrastructure will not be affected and all end-user traffic will be processed.

Scheduled Maintenance #50001: ePolicy Orchestrator Cloud

Status:	Finished
Start:	17/Jun/2017 15:00 (UTC)
End:	17/Jun/2017 20:00 (UTC)

Logon to ePO Cloud will be disabled during this time to ensure smooth upgrade of the ePO cloud infrastructure. Please note: - The endpoint systems will remain protected and continue to get updates. - Web Gateway Cloud Service (WGCS) proxy infrastructure will not be affected and all end-user traffic will be processed. - Access to the WGCS management interface and reporting will not be available.

Scheduled Maintenance #50005: New York

Status:	Finished
Start:	13/Jun/2017 06:00 (UTC)
End:	13/Jun/2017 15:00 (UTC)

All traffic will be rerouted and no customer impact expected.

No Open Incidents

We are currently experiencing no issues.

Point of Presence

Jun
29

Jun
24

Jun
19

Jun
14

Jun
9

Jun
4

Africa

Johannesburg

South Africa

Asia

Delhi

India

Hongkong

Hong Kong

Mumbai

India

Singapore

Tokyo

Japan

Europe

Amsterdam I

Netherlands

Amsterdam II^*

Netherlands

Belgrad^*

Serbia

Slovakia

Belgium

Romania

Hungary

Denmark

Cork^*

Ireland

Frankfurt^*

Germany

Gdansk^*

Poland

Helsinki^*

Finland

Lisbon^*

Portugal

London I

United Kingdom

London II^*

United Kingdom

Madrid^*

Spain

Nuremberg

Germany

Oslo^*

Norway

Paris^*

France

Prague^*

Czech Republic

Rome^*

Italy

Stockholm^*

Sweden

Vienna^*

Austria

Zurich^*

Switzerland

Middle East

Jerusalem I

Israel

Jerusalem II^*

Israel

North America

Ashburn

United States

Chicago I

United States

Chicago II^*

United States

Dallas

United States

Denver

United States

Las Vegas

United States

Los Angeles

United States

Mexico City^*

Mexico

Miami

United States

New York

United States

San Jose

United States

Seattle

United States

Toronto

Canada

Pacific

Auckland I

New Zealand

Auckland II

New Zealand

Perth

Australia

Sydney

Australia

South America

Asuncion^*

Paraguay

Bogota^*

Colombia

Brasilia^*

Brazil

Buenos Aires^*

Argentina

Caracas^*

Venezuela

La Paz^*

Bolivia

Lima^*

Peru

Montevideo^*

Uruguay

Santiago de Chile^*

Chile

Sao Paulo

Brazil

Service

Jun
29

Jun
24

Jun
19

Jun
14

Jun
9

Jun
4

Authentication

Global Routing Manager (GRM)

Logging

McAfee ePolicy Orchestrator Cloud

Policy

Available

Maintenance

Service Degradation

Service Disruption

Information

^* This is a geo located, virtual point of presence referred to as vPOP. It is served from a data center (DC) that might be located outside of the mapped country.

Last modified: 25/Oct/2016

Web Gateway Cloud Service uses the Global Routing Manager (GRM) service for intelligent traffic routing, load sharing and failover. GRM is a DNS infrastructure used to route traffic to the best available point of presence (POP).

To ensure that endpoints can fully use the GRM for traffic routing to the best available point of presence, customers who use firewalls to restrict Internet access need to whitelist all available IP addresses/ranges listed below.

See more details at:

IP Address/Range	Inbound	Outbound	Publication Date (yyyy-mm-dd)
124.47.168.139/32	false	true	2016-10-25
129.232.225.234/32	true	true	2016-10-25
129.232.226.2/32	true	true	2016-10-25
161.69.192.123/32	false	true	2016-10-25
161.69.206.27/32	false	true	2016-10-25
161.69.22.122/32	false	true	2016-10-25
193.128.33.248/32	false	true	2016-10-25
203.97.87.59/32	false	true	2016-10-25
208.42.251.123/32	false	true	2016-10-25
208.81.64.248/32	false	true	2016-10-25
108.60.148.187/32	true	true	2016-10-14
162.250.3.37/32	true	true	2016-10-14
103.231.89.18/32	true	true	2016-10-07
103.231.89.22/32	true	true	2016-10-07
185.37.148.186/32	true	true	2016-10-07
185.37.148.187/32	true	true	2016-10-07
108.60.136.186/32	true	true	2016-09-16
108.60.136.187/32	true	true	2016-09-16
108.60.148.186/32	true	true	2016-09-16
108.60.150.130/32	true	true	2016-09-16
108.60.150.131/32	true	true	2016-09-16
120.138.17.53/32	true	true	2016-09-16
120.138.17.54/32	true	true	2016-09-16
161.69.14.137/32	true	true	2016-09-16
161.69.14.139/32	true	true	2016-09-16
162.250.3.36/32	true	true	2016-09-16
184.75.215.242/32	true	true	2016-09-16
184.75.215.98/32	true	true	2016-09-16
208.65.150.192/32	true	false	2016-09-16
208.65.151.192/32	true	false	2016-09-16
208.81.64.192/32	true	false	2016-09-16
208.81.65.192/32	true	false	2016-09-16
208.81.66.192/32	true	false	2016-09-16
208.81.67.192/32	true	false	2016-09-16
208.81.68.192/32	true	false	2016-09-16
208.81.69.192/32	true	false	2016-09-16
213.239.220.71/32	true	true	2016-09-16
213.239.220.72/32	true	true	2016-09-16
43.240.64.104/32	true	true	2016-09-16
43.240.64.105/32	true	true	2016-09-16
43.249.37.35/32	true	true	2016-09-16
43.249.37.38/32	true	true	2016-09-16
49.50.81.12/32	true	true	2016-09-16
49.50.81.17/32	true	true	2016-09-16
54.207.98.206/32	true	true	2016-09-16
54.94.201.194/32	true	true	2016-09-16
74.91.14.2/32	true	true	2016-09-16
74.91.14.3/32	true	true	2016-09-16
78.46.116.105/32	true	true	2016-09-16
161.69.112.0/20	true	true	2016-06-16
161.69.176.0/20	true	true	2016-06-16
161.69.240.0/20	true	true	2016-06-16
185.125.224.0/22	true	true	2016-06-16
185.125.224.0/22	true	true	2016-06-16
185.125.224.0/22	true	true	2016-06-16
52.196.141.193/32	true	true	2016-06-16
52.2.191.60/32	true	true	2016-06-16
52.201.117.185/32	true	true	2016-06-16
52.201.118.139/32	true	true	2016-06-16
52.201.126.139/32	true	true	2016-06-16
52.38.180.253/32	true	true	2016-06-16
52.38.193.184/32	true	true	2016-06-16
52.38.57.115/32	true	true	2016-06-16
52.50.161.113/32	true	true	2016-06-16
52.50.234.32/32	true	true	2016-06-16
52.58.111.233/32	true	true	2016-06-16
52.58.116.88/32	true	true	2016-06-16
52.58.127.186/32	true	true	2016-06-16
52.62.9.167/32	true	true	2016-06-16
52.62.96.66/32	true	true	2016-06-16
52.63.18.189/32	true	true	2016-06-16
52.68.234.173/32	true	true	2016-06-16
52.69.46.184/32	true	true	2016-06-16
52.74.5.157/32	true	true	2016-06-16
52.77.108.133/32	true	true	2016-06-16
52.79.175.47/32	true	true	2016-06-16
52.79.50.71/32	true	true	2016-06-16
52.8.124.42/32	true	true	2016-06-16
52.86.6.124/32	true	true	2016-06-16
52.9.157.23/32	true	true	2016-06-16
52.9.171.209/32	true	true	2016-06-16
54.233.172.148/32	true	true	2016-06-16
54.233.176.255/32	true	true	2016-06-16
54.233.186.156/32	true	true	2016-06-16
54.94.215.173/32	true	true	2016-06-16
54.94.230.23/32	true	true	2016-06-16

Region	Prefix	Description
Africa	za	South Africa
Asia/Pacific	au	Australia
Asia/Pacific	au-east	Australia East
Asia/Pacific	au-west	Australia West
Asia/Pacific	hk	Honk Kong
Asia/Pacific	in	India
Asia/Pacific	in-north	India North
Asia/Pacific	in-west	India West
Asia/Pacific	jp	Japan
Asia/Pacific	nz	New Zealand
Asia/Pacific	sg	Singapore
Europe	at	Austria
Europe	be	Belgium
Europe	cz	Czech Republic
Europe	dk	Denmark
Europe	fi	Finland
Europe	fr	France
Europe	de	Germany
Europe	hu	Hungary
Europe	ie	Ireland
Europe	it	Italy
Europe	nl	Netherlands
Europe	no	Norway
Europe	pl	Poland
Europe	pt	Portugal
Europe	ro	Romania
Europe	rs	Serbia
Europe	sk	Slovakia
Europe	es	Spain
Europe	se	Sweden
Europe	ch	Switzerland
Europe	uk	United Kingdom
GEO/Regions	africa	Africa
GEO/Regions	asia	Asia
GEO/Regions	apac	Asia Pacific
GEO/Regions	eu	European Union
GEO/Regions	ltam	Latin America
GEO/Regions	na	North America
GEO/Regions	pacific	Pacific Island Countries
Middle East	il	Israel
North America	ca	Canada
North America	na-east	North America East Coast
North America	na-west	North America West Coast
North America	us-east	USA East
North America	us-west	USA-West
South America	ar	Argentina
South America	bo	Bolivia
South America	br	Brasilia
South America	cl	Chile
South America	co	Colombia
South America	mx	Mexico
South America	py	Paraguay
South America	pe	Peru
South America	uy	Uruguay
South America	ve	Venezuela