Web Gateway Cloud Service
Available
Current Status
63 K
Malware Detections 24h
44
Total Countries
52
Total Points of Presence
Maintenance Policy
A reoccurring maintenance window is scheduled two times weekly on Tuesday and Thursday for improving and optimizing our service. While the performed tasks are not expected to impact the service in any way, the maintenance time will be regionalized to be least impactful for each region. Admin or end-user impacting service updates are not part of this general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.

Scheduled Maintenance #50957: Miami
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50955: New York
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50952: Auckland I, Frankfurt I, Hong Kong, London I, Los Angeles, Miami, New York, Sao Paulo, Singapore, Sydney, Tokyo I, Toronto, Authentication, Logging, Policy
No customer impact expected. Your protection remains fully functional.

Scheduled Maintenance #50950: Miami
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50948: New York
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50937: Los Angeles
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50936: Auckland I, Frankfurt I, Hong Kong, London I, Los Angeles, Miami, New York, Sao Paulo, Singapore, Sydney, Tokyo I, Toronto, Authentication, Logging, Policy
No customer impact expected.

Scheduled Maintenance #50930: Los Angeles
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50927: Global Routing Manager
No customer impact expected. Your protection remains fully functional.

Scheduled Maintenance #50924: Auckland I, Hong Kong, Sao Paulo, Toronto
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50923: Global Routing Manager
No customer impact expected. Your protection remains fully functional.

Scheduled Maintenance #50901: Global Routing Manager
No customer impact expected. Your protection remains fully functional.
No Open Incidents
We are currently experiencing no issues.

Incident #50908: Hong Kong - Service Degradation
Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50904: Singapore - Service Degradation
Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50872: New York - Service Degradation
Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50867: Logging - Service Degradation
Service partially degraded. Queries for log data may take longer than normal.
Service Availability*
Last 7 Days
Last 30 Days
Last 90 Days
 
Global Routing Manager (GRM)**100%100%100% 
North America Proxy Service**100%100%99.999% 
Europe Proxy Service**100%100%100% 
Asia Proxy Service**100%100%100% 
Global Proxy Service**100%100%99.999% 
Point of Presence
Jun
27
Jun
22
Jun
17
Jun
12
Jun
7
Jun
2
 
Africa
Cape Town***South Africa 
Asia
Hong KongHong Kong 
Manila***Philippines 
New Delhi***India 
Seoul***Korea, Republic Of 
SingaporeSingapore 
Taipei***Taiwan, Province Of China 
Tokyo IJapan 
Tokyo II***Japan 
Europe
Amsterdam***Netherlands 
Belgrad***Serbia 
Bratislava***Slovakia 
Brussels***Belgium 
Bucharest***Romania 
Budapest***Hungary 
Copenhagen***Denmark 
Cork***Ireland 
Frankfurt IGermany 
Frankfurt II***Germany 
Gdansk***Poland 
Helsinki***Finland 
Lisbon***Portugal 
London IUnited Kingdom 
London II***United Kingdom 
Madrid***Spain 
Oslo***Norway 
Paris***France 
Prague***Czech Republic 
Rome***Italy 
Stockholm***Sweden 
Vienna***Austria 
Zurich***Switzerland 
Middle East
Jerusalem***Israel 
North America
Los AngelesUnited States 
Mexico City***Mexico 
MiamiUnited States 
New YorkUnited States 
TorontoCanada 
Pacific
Auckland INew Zealand 
Auckland II***New Zealand 
Perth***Australia 
SydneyAustralia 
South America
Asuncion***Paraguay 
Bogota***Colombia 
Brasilia***Brazil 
Buenos Aires***Argentina 
Caracas***Venezuela 
La Paz***Bolivia 
Lima***Peru 
Montevideo***Uruguay 
Santiago de Chile***Chile 
Sao PauloBrazil 
Service
Jun
27
Jun
22
Jun
17
Jun
12
Jun
7
Jun
2
 
Authentication 
Global Routing Manager (GRM) 
Logging 
McAfee ePolicy Orchestrator Cloud 
Policy 
Available
Maintenance
Service Degradation
Service Disruption
Information
* This is a publication of McAfee's cloud operations service management and monitoring telemetry. The published data set availability calculations exclude scheduled maintenance windows and monitoring errors.
** Please refer to https://trust.mcafee.com/saas_sla.pdf for details around SL definitions.
*** This is a geo located, virtual point of presence referred to as vPOP. It is served from a data center (DC) that might be located outside of the mapped country.
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