Web Gateway Cloud Service
Available
Current Status
50
Total Points of Presence
41
Total Countries
58 K
Malware Detections 24h
Maintenance Policy
A reoccurring maintenance window is scheduled two times weekly on Tuesday and Thursday for improving and optimizing our service. While the performed tasks are not expected to impact the service in any way, the maintenance time will be regionalized to be least impactful for each region. Admin or end-user impacting service updates are not part of this general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.

Scheduled Maintenance #50090: Perth
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50125: Sydney
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50124: Sydney
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50120: New York
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50119: Sydney
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50117: Nuremberg
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50112: Los Angeles
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50110: Nuremberg
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50109: Nuremberg
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50106: Nuremberg
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50105: London I
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50103: Singapore
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50102: Miami
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50101: Los Angeles, New York
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50097: Sydney
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50095:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50093: Logging
No customer impact expected. Your protection remains fully functional.
No Open Incidents
We are currently experiencing no issues.

Incident #50126: New York, Policy - Service Degradation
Service partially degraded as latency is detected. Traffic is being rerouted to minimize customer impact.

Incident #50122: New York - Service Degradation
Service partially degraded. Small latency increase might be experienced by some services depending on GRM.

Incident #50118: ePolicy Orchestrator Cloud - Service Degradation
Customers on CePO Pod 'ui1' might have experienced issues when accessing Web Gateway Cloud Service policy or logs.
Filtering was not affected, protection was not affected.

Incident #50121: Nuremberg - Service Degradation
Network issue for customers using a specific network path; we are working with our carriers to prevent this from reoccuring.

Incident #50116: Toronto - Service Degradation
Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50115: New York - Service Degradation
Service partially degraded. Customers may have experienced intermittent increase in latency for particular requests.

Incident #50111: Delhi - Service Degradation
Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50108: Delhi - Service Degradation
Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50107: Delhi - Service Degradation
Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50100: Hongkong, Authentication - Service Degradation
Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50094: Singapore - Service Degradation
Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50104: Logging - Service Degradation
Service partially degraded.
Temporarily, log data is only fully visible if you select English as language when you log into ePolicy Orchestrator Cloud administrative user interface.
No log data is lost and all data will be visible again regardless of the login language once we have applied the fix for this issue.
Point of Presence
Feb
22
Feb
17
Feb
12
Feb
7
Feb
2
Jan
28
 
Africa
JohannesburgSouth Africa 
Asia
DelhiIndia 
HongkongHong Kong 
MumbaiIndia 
SingaporeSingapore 
TokyoJapan 
Europe
Amsterdam*Netherlands 
Belgrad*Serbia 
Bratislava*Slovakia 
Brussels*Belgium 
Bucharest*Romania 
Budapest*Hungary 
Copenhagen*Denmark 
Cork*Ireland 
Frankfurt*Germany 
Gdansk*Poland 
Helsinki*Finland 
Lisbon*Portugal 
London IUnited Kingdom 
London II*United Kingdom 
Madrid*Spain 
NurembergGermany 
Oslo*Norway 
Paris*France 
Prague*Czech Republic 
Rome*Italy 
Stockholm*Sweden 
Vienna*Austria 
Zurich*Switzerland 
Middle East
Jerusalem IIsrael 
Jerusalem II*Israel 
North America
Chicago*United States 
Los AngelesUnited States 
Mexico City*Mexico 
MiamiUnited States 
New YorkUnited States 
TorontoCanada 
Pacific
AucklandNew Zealand 
PerthAustralia 
SydneyAustralia 
South America
Asuncion*Paraguay 
Bogota*Colombia 
Brasilia*Brazil 
Buenos Aires*Argentina 
Caracas*Venezuela 
La Paz*Bolivia 
Lima*Peru 
Montevideo*Uruguay 
Santiago de Chile*Chile 
Sao PauloBrazil 
Service
Feb
22
Feb
17
Feb
12
Feb
7
Feb
2
Jan
28
 
Authentication 
Global Routing Manager (GRM) 
Logging 
McAfee ePolicy Orchestrator Cloud 
Policy 
Available
Maintenance
Service Degradation
Service Disruption
Information
* This is a geo located, virtual point of presence referred to as vPOP. It is served from a data center (DC) that might be located outside of the mapped country.
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