Web Gateway Cloud Service
Available
Current Status
50
Total Points of Presence
41
Total Countries
40 K
Malware Detections 24h
World North America South America Europe Africa Asia Pacific
Maintenance Policy
A reoccurring maintenance window is scheduled two times weekly on Tuesday and Thursday for improving and optimizing our service. While the performed tasks are not expected to impact the service in any way, the maintenance time will be regionalized to be least impactful for each region. Admin or end-user impacting service updates are not part of this general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.
Scheduled Maintenance #50090:
Status:Ongoing
Start:17/Jan/2018 09:30 (UTC)
End:-
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #50190: Sydney
Status:Finished
Start:16/Apr/2018 11:30 (UTC)
End:16/Apr/2018 13:30 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #50189: London I
Status:Finished
Start:15/Apr/2018 17:00 (UTC)
End:16/Apr/2018 07:00 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #50172: Logging
Status:Finished
Start:14/Apr/2018 15:00 (UTC)
End:14/Apr/2018 17:00 (UTC)
Customers will be able to login to CePO, however Web Gateway Cloud Service dashboards and reports in ePolicy Orchestrator Cloud will be unavailable and show no data.

Web Protection Reports/Forensics in Control Console will be unavailable or degraded

Any access to reporting in the cloud will also be blocked during this outage.

The core services in the backend for Web Protection / Web Gateway Cloud Service remain available, all end-user traffic will be processed by proxy filtering and reporting/forensic will continue to log web activity.
Scheduled Maintenance #50185: Singapore
Status:Finished
Start:11/Apr/2018 06:00 (UTC)
End:11/Apr/2018 16:30 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #50184: Nuremberg
Status:Finished
Start:10/Apr/2018 13:10 (UTC)
End:10/Apr/2018 14:40 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #50182: London I
Status:Finished
Start:10/Apr/2018 06:25 (UTC)
End:10/Apr/2018 12:00 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #50180: New York
Status:Finished
Start:09/Apr/2018 07:00 (UTC)
End:09/Apr/2018 14:30 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #50177: Sydney
Status:Finished
Start:05/Apr/2018 09:35 (UTC)
End:05/Apr/2018 12:00 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #50175: Los Angeles
Status:Finished
Start:04/Apr/2018 07:30 (UTC)
End:05/Apr/2018 08:45 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #50173: Sydney
Status:Finished
Start:03/Apr/2018 12:30 (UTC)
End:03/Apr/2018 13:00 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #50171: Miami
Status:Finished
Start:03/Apr/2018 07:00 (UTC)
End:03/Apr/2018 16:00 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #50143: Logging, Policy
Status:Finished
Start:24/Mar/2018 17:00 (UTC)
End:24/Mar/2018 21:00 (UTC)
Customers will be able to login to CePO, however will not be able to undertake any administrative tasks related to WGCS policies.
Web Gateway Cloud Service dashboards and reports in ePolicy Orchestrator Cloud will be unavailable and show no data.
Customers will be unable to login to Control Console to undertake any administrative tasks, change policies, or view forensic logs.
MWG Hybrid customers will be unable to change cloud policies during this time. Any local changes to the policy will be delayed in syncing to the cloud.
Any access to reporting in the cloud will also be blocked during this outage.

The core services in the backend for Web Protection / Web Gateway Cloud Service remain available, all end-user traffic will be processed by proxy filtering and reporting/forensic will continue to log web activity.

IMPORTANT NOTE: We request our customers to adjust their firewall rules by allowing the IP block of 208.65.144.0/21 to cover these and any future IP changes.
Scheduled Maintenance #50164: Delhi, Mumbai
Status:Finished
Start:23/Mar/2018 17:30 (UTC)
End:23/Mar/2018 18:30 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #50163: Sydney
Status:Finished
Start:23/Mar/2018 12:00 (UTC)
End:23/Mar/2018 16:00 (UTC)
All traffic will be rerouted and no customer impact expected.
No Open Incidents
We are currently experiencing no issues.
Incident #50193: Toronto - Service Degradation
Status:Resolved
Start:21/Apr/2018 12:35 (UTC)
End:21/Apr/2018 12:45 (UTC)
Service not fully available. All traffic has been rerouted and no customer impact expected.
Incident #50191: Hongkong, Logging - Service Degradation
Status:Resolved
Start:16/Apr/2018 14:35 (UTC)
End:16/Apr/2018 17:15 (UTC)
Service not fully available. All traffic has been rerouted and no customer impact expected.
Incident #50186: Miami - Service Degradation
Status:Resolved
Start:11/Apr/2018 05:50 (UTC)
End:11/Apr/2018 05:55 (UTC)
Service not fully available. All traffic has been rerouted and no customer impact expected.
Incident #50183: Global Routing Manager - Service Degradation
Status:Resolved
Start:10/Apr/2018 11:55 (UTC)
End:10/Apr/2018 12:35 (UTC)
Service partially degraded. Some static domains were not resolvable on some GRM instances.
Incident #50181: Nuremberg - Service Degradation
Status:Resolved
Start:09/Apr/2018 19:40 (UTC)
End:09/Apr/2018 19:45 (UTC)
Service not fully available. All traffic has been rerouted and no customer impact expected.
Incident #50179: ePolicy Orchestrator Cloud - Service Degradation
Status:Resolved
Start:09/Apr/2018 04:00 (UTC)
End:09/Apr/2018 07:50 (UTC)
ePolicy Orchestrator Cloud login may fail for some customers.
Incident #50176: Miami, New York - Service Degradation
Status:Resolved
Start:05/Apr/2018 08:05 (UTC)
End:05/Apr/2018 09:00 (UTC)
Service not fully available. All traffic has been rerouted and no customer impact expected.
Incident #50174: Delhi - Service Degradation
Status:Resolved
Start:04/Apr/2018 07:30 (UTC)
End:04/Apr/2018 11:45 (UTC)
Service not fully available. All traffic has been rerouted and no customer impact expected.
Incident #50170: Tokyo - Service Degradation
Status:Resolved
Start:30/Mar/2018 14:10 (UTC)
End:30/Mar/2018 17:10 (UTC)
Service not fully available. All traffic has been rerouted and no customer impact expected.
Incident #50169: Miami, New York - Service Degradation
Status:Resolved
Start:29/Mar/2018 10:00 (UTC)
End:29/Mar/2018 10:25 (UTC)
Service not fully available. All traffic has been rerouted and no customer impact expected.
Incident #50168: Policy - Service Degradation
Status:Resolved
Start:28/Mar/2018 09:40 (UTC)
End:28/Mar/2018 11:30 (UTC)
Service partially degraded. Customers may experience policy synchronization slowness / issues.
Incident #50167: Auckland - Service Degradation
Status:Resolved
Start:27/Mar/2018 23:40 (UTC)
End:27/Mar/2018 23:50 (UTC)
Service not fully available. All traffic has been rerouted and no customer impact expected.
Incident #50165: Delhi - Service Degradation
Status:Resolved
Start:26/Mar/2018 13:00 (UTC)
End:26/Mar/2018 15:30 (UTC)
Service not fully available. All traffic has been rerouted and no customer impact expected.
Point of Presence
Apr
22
Apr
17
Apr
12
Apr
7
Apr
2
Mar
28
 
Africa
JohannesburgSouth Africa 
Asia
DelhiIndia 
HongkongHong Kong 
MumbaiIndia 
SingaporeSingapore 
TokyoJapan 
Europe
Amsterdam*Netherlands 
Belgrad*Serbia 
Bratislava*Slovakia 
Brussels*Belgium 
Bucharest*Romania 
Budapest*Hungary 
Copenhagen*Denmark 
Cork*Ireland 
Frankfurt*Germany 
Gdansk*Poland 
Helsinki*Finland 
Lisbon*Portugal 
London IUnited Kingdom 
London II*United Kingdom 
Madrid*Spain 
NurembergGermany 
Oslo*Norway 
Paris*France 
Prague*Czech Republic 
Rome*Italy 
Stockholm*Sweden 
Vienna*Austria 
Zurich*Switzerland 
Middle East
Jerusalem IIsrael 
Jerusalem II*Israel 
North America
Chicago*United States 
Los AngelesUnited States 
Mexico City*Mexico 
MiamiUnited States 
New YorkUnited States 
TorontoCanada 
Pacific
AucklandNew Zealand 
PerthAustralia 
SydneyAustralia 
South America
Asuncion*Paraguay 
Bogota*Colombia 
Brasilia*Brazil 
Buenos Aires*Argentina 
Caracas*Venezuela 
La Paz*Bolivia 
Lima*Peru 
Montevideo*Uruguay 
Santiago de Chile*Chile 
Sao PauloBrazil 
Service
Apr
22
Apr
17
Apr
12
Apr
7
Apr
2
Mar
28
 
Authentication 
Global Routing Manager (GRM) 
Logging 
McAfee ePolicy Orchestrator Cloud 
Policy 
Available
Maintenance
Service Degradation
Service Disruption
Information
* This is a geo located, virtual point of presence referred to as vPOP. It is served from a data center (DC) that might be located outside of the mapped country.
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