McAfee Web Gateway Cloud Service

World North America South America Europe Africa Asia Pacific

Maintenance
Incidents

Maintenance Policy

A reoccurring maintenance window is scheduled two times weekly on Tuesday and Thursday for improving and optimizing our service. While the performed tasks are not expected to impact the service in any way, the maintenance time will be regionalized to be least impactful for each region. Admin or end-user impacting service updates are not part of this general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.

Scheduled Maintenance #51409: Frankfurt I

Status:	Planned
Start:	04/Nov/2019 01:00 (UTC)
End:	04/Nov/2019 23:00 (UTC)

Change of IP addresses used for WGCS

As part of our ongoing program to provide updated infrastructure to the Web Gateway Cloud Service, we will replace some virtual IP addresses.
The old IP addresses will no longer be available as proxy IP addresses.

New IP addresses will be available by Monday, November 4, 2019, for production traffic.
The new IP address range (for reference only) will be:
• 185.125.227.0/24

Decommissioning of the old IP addresses will happen on Monday, December 2, 2019.
Only customers who have configured or hard coded the following IP addresses will be affected:
• 185.125.224.0/24
Remark: The use of hard-coded IP addresses is not supported.

For more information on the new infrastructure and the benefits of peering, see the "Web Gateway Cloud Service: Cloud Maintenance and Peering Benefits" Community article at:
https://community.mcafee.com/docs/DOC-10434

Also, see the following Knowledge Base articles related to the roll out of the newer infrastructure:
• Redesigned Web Gateway Cloud Service Infrastructure Changes: KB89871
• Web Gateway Cloud Service Point of Presence (PoP) counter goes up and down: KB88888
• Web Gateway Cloud Service country-specific and region-specific prefixes: KB87631
• Web Gateway Cloud Service IP addresses and ranges to whitelist in your firewall: KB87232

If you have questions about this Maintenance Notification, log on to the ServicePortal and go to the Create a Service Request page at: https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR.

Scheduled Maintenance #51372: ePolicy Orchestrator Cloud

Status:	Finished
Start:	05/Oct/2019 14:00 (UTC)
End:	05/Oct/2019 18:00 (UTC)

Logon to ePO Cloud will be disabled during this time to ensure smooth upgrade of the ePO Cloud infrastructure.
Please note:
- The endpoint systems will remain protected and continue to get updates.
- Web Gateway Cloud Service (WGCS) proxy infrastructure will not be affected and all end-user traffic will be processed.
- Access to the WGCS management interface and reporting will not be available.

Scheduled Maintenance #51250: Frankfurt II, London

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

Change of IP addresses used for WGCS

As part of our ongoing program to provide updated infrastructure to the Web Gateway Cloud Service, we will decommission some virtual IP addresses (== these IP addresses will no longer be available as proxy IP addresses).

Decommissioning of these IP addresses will happen on Thursday, September 26, 2019.

Only customers that have configured / hard coded the following IP addresses will be affected:
• 185.125.224.102/32 GB
• 185.125.224.103/32 PL
• 185.125.224.104/32 FR
• 185.125.224.105/32 NL
• 185.125.224.106/32 AT
• 185.125.224.107/32 IT
• 185.125.224.108/32 CH
• 185.125.224.109/32 CZ
• 185.125.226.102/32 GB
• 185.125.226.103/32 PL
• 185.125.226.104/32 FR
• 185.125.226.105/32 NL
• 185.125.226.106/32 AT
• 185.125.226.107/32 IT
• 185.125.226.108/32 CH
• 185.125.226.109/32 CZ

Remark: Use of hard coded IP addresses is not supported.

These IP addresses might be reused at a later point in time.

For more information on the new infrastructure and the benefits of peering, see the "Web Gateway Cloud Service: Cloud Maintenance and Peering Benefits" Community article at:
https://community.mcafee.com/docs/DOC-10434

Also, see the following Knowledge Base articles related to the roll out of the newer infrastructure:
• Redesigned Web Gateway Cloud Service Infrastructure Changes: KB89871
• Web Gateway Cloud Service Point of Presence (PoP) counter goes up and down: KB88888
• Web Gateway Cloud Service country-specific and region-specific prefixes: KB87631
• Web Gateway Cloud Service IP addresses and ranges to whitelist in your firewall: KB87232

If you have questions about this Maintenance Notification, log on to the ServicePortal and go to the Create a Service Request page at: https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR.

No Open Incidents

We are currently experiencing no issues.

Incident #51403: Hong Kong - Service Degradation

Status:	Resolved
Start:	11/Oct/2019 01:05 (UTC)
End:	11/Oct/2019 01:10 (UTC)

Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #51404: Los Angeles - Service Degradation

Status:	Resolved
Start:	30/Sep/2019 02:05 (UTC)
End:	30/Sep/2019 04:00 (UTC)

Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #51370: Logging - Service Degradation

Status:	Resolved
Start:	28/Sep/2019 10:00 (UTC)
End:	28/Sep/2019 10:00 (UTC)

Service partially degraded. Temporarily, only partial log data available. Log data will be fully recovered.

Service Availability^*	Last 7 Days	Last 30 Days	Last 90 Days
Global Routing Manager (GRM)^**	100%	100%	100%
North America Proxy Service^**	100%	100%	99.999%
Europe Proxy Service^**	100%	100%	100%
Asia Proxy Service^**	100%	100%	100%
Global Proxy Service^**	100%	100%	99.999%

Point of Presence

Oct
14

Oct
9

Oct
4

Sep
29

Sep
24

Sep
19

Africa

Cape Town^***

South Africa

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

Asia

Hong Kong

Manila^***

Philippines

New Delhi^***

India

Seoul^***

Korea, Republic Of

Singapore I

Singapore

Singapore II^***

Singapore

Taipei^***

Taiwan, Province Of China

Tokyo I

Japan

Tokyo II^***

Japan

Europe

Amsterdam^***

Netherlands

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

Belgrad^***

Serbia

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

Bratislava^***

Slovakia

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

Brussels^***

Belgium

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

Bucharest^***

Romania

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

Budapest^***

Hungary

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

Copenhagen^***

Denmark

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

Cork^***

Ireland

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

Frankfurt I

Germany

Frankfurt II^***

Germany

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

Gdansk^***

Poland

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

Helsinki^***

Finland

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

Lisbon^***

Portugal

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

London I

United Kingdom

London II^***

United Kingdom

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

Madrid^***

Spain

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

Oslo^***

Norway

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

Paris^***

France

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

Prague^***

Czech Republic

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

Rome^***

Italy

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

Stockholm^***

Sweden

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

Vienna^***

Austria

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

Zurich^***

Switzerland

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

Middle East

Jerusalem^***

Israel

Please note: This is a virtual point of presence, served from a data center.

Scheduled Maintenance #51250: Frankfurt II, London FINISHED

Status:	Finished
Start:	26/Sep/2019 14:50 (UTC)
End:	26/Sep/2019 23:50 (UTC)

North America

Los Angeles

United States

Mexico City^***

Mexico

Miami

United States

New York

United States

Toronto

Canada

Pacific

Auckland I

New Zealand

Auckland II^***

New Zealand

Perth^***

Australia

Sydney

Australia

South America

Asuncion^***

Paraguay

Bogota^***

Colombia

Brasilia^***

Brazil

Buenos Aires^***

Argentina

Caracas^***

Venezuela

La Paz^***

Bolivia

Lima^***

Peru

Montevideo^***

Uruguay

Santiago de Chile^***

Chile

Sao Paulo

Brazil

Service

Oct
14

Oct
9

Oct
4

Sep
29

Sep
24

Sep
19

Authentication

Global Routing Manager (GRM)

Logging

McAfee ePolicy Orchestrator Cloud

Policy

Available

Maintenance

Service Degradation

Service Disruption

Information

^* This is a publication of McAfee's cloud operations service management and monitoring telemetry. The published data set availability calculations exclude scheduled maintenance windows and monitoring errors.
^** Please refer to https://trust.mcafee.com/saas_sla.pdf for details around SL definitions.
^*** This is a geo located, virtual point of presence referred to as vPOP. It is served from a data center (DC) that might be located outside of the mapped country.

Last modified: 30/Jun/2019

Web Gateway Cloud Service uses the Global Routing Manager (GRM) service for intelligent traffic routing, load sharing and failover. GRM is a DNS infrastructure used to route traffic to the best available point of presence (POP).

To ensure that endpoints can fully use the GRM for traffic routing to the best available point of presence, customers who use firewalls to restrict Internet access need to whitelist all available IP addresses/ranges listed below.

See more details at:

IP Address/Range	Inbound	Outbound	Publication Date	Removed Date
13.127.170.253/32	1	1	2019-06-30	-
35.154.207.237/32	1	1	2019-06-30	-
35.178.126.236/32	1	1	2019-06-30	-
35.178.227.224/32	1	1	2019-06-30	-
35.181.21.17/32	1	1	2019-06-30	-
52.47.81.75/32	1	1	2019-06-30	-
185.125.224.0/22	1	1	2019-01-31	-
35.182.104.170/32	1	1	2018-04-10	-
35.182.106.121/32	1	1	2018-04-10	-
52.60.169.78/32	1	1	2018-04-10	-
52.60.235.62/32	1	1	2018-04-10	-
52.60.52.119/32	1	1	2018-04-10	-
185.221.68.0/22	1	1	2017-09-22	-
185.212.104.0/22	1	1	2017-08-02	-
124.47.168.139/32	false	1	2016-10-25	2018-04-10
129.232.225.234/32	1	1	2016-10-25	2019-03-28
129.232.226.2/32	1	1	2016-10-25	2019-03-28
161.69.192.123/32	false	1	2016-10-25	-
161.69.206.27/32	false	1	2016-10-25	2018-04-10
161.69.22.122/32	false	1	2016-10-25	-
193.128.33.248/32	false	1	2016-10-25	2018-04-10
203.97.87.59/32	false	1	2016-10-25	2017-07-18
208.42.251.123/32	false	1	2016-10-25	-
208.81.64.248/32	false	1	2016-10-25	2018-04-10
108.60.148.187/32	1	1	2016-10-14	2017-07-18
162.250.3.37/32	1	1	2016-10-14	-
103.231.89.18/32	1	1	2016-10-07	2018-04-10
103.231.89.22/32	1	1	2016-10-07	2018-04-10
185.37.148.186/32	1	1	2016-10-07	2018-04-10
185.37.148.187/32	1	1	2016-10-07	2018-04-10
108.60.136.186/32	1	1	2016-09-16	2017-07-18
108.60.136.187/32	1	1	2016-09-16	2017-07-18
108.60.148.186/32	1	1	2016-09-16	2017-07-18
108.60.150.130/32	1	1	2016-09-16	2017-07-18
108.60.150.131/32	1	1	2016-09-16	2017-07-18
120.138.17.53/32	1	1	2016-09-16	-
120.138.17.54/32	1	1	2016-09-16	-
161.69.14.137/32	1	1	2016-09-16	-
161.69.14.139/32	1	1	2016-09-16	-
162.250.3.36/32	1	1	2016-09-16	2017-07-18
184.75.215.242/32	1	1	2016-09-16	-
184.75.215.98/32	1	1	2016-09-16	-
208.65.150.192/32	1	false	2016-09-16	-
208.65.151.192/32	1	false	2016-09-16	-
208.81.64.192/32	1	false	2016-09-16	2018-04-10
208.81.65.192/32	1	false	2016-09-16	-
208.81.66.192/32	1	false	2016-09-16	-
208.81.67.192/32	1	false	2016-09-16	2017-07-18
208.81.68.192/32	1	false	2016-09-16	2018-04-10
208.81.69.192/32	1	false	2016-09-16	2018-04-10
213.239.220.71/32	1	1	2016-09-16	-
213.239.220.72/32	1	1	2016-09-16	-
43.240.64.104/32	1	1	2016-09-16	2018-06-18
43.240.64.105/32	1	1	2016-09-16	2018-06-18
43.249.37.35/32	1	1	2016-09-16	-
43.249.37.38/32	1	1	2016-09-16	-
49.50.81.12/32	1	1	2016-09-16	2018-06-18
49.50.81.17/32	1	1	2016-09-16	2018-06-18
54.207.98.206/32	1	1	2016-09-16	2018-11-30
54.94.201.194/32	1	1	2016-09-16	2018-11-30
74.91.14.2/32	1	1	2016-09-16	2017-07-18
74.91.14.3/32	1	1	2016-09-16	2017-07-18
78.46.116.105/32	1	1	2016-09-16	-
161.69.112.0/20	1	1	2016-06-16	-
161.69.176.0/20	1	1	2016-06-16	-
161.69.240.0/20	1	1	2016-06-16	-
185.125.224.0/22	1	1	2016-06-16	-
185.125.224.0/22	1	1	2016-06-16	-
52.196.141.193/32	1	1	2016-06-16	-
52.2.191.60/32	1	1	2016-06-16	-
52.201.117.185/32	1	1	2016-06-16	-
52.201.118.139/32	1	1	2016-06-16	-
52.201.126.139/32	1	1	2016-06-16	-
52.38.180.253/32	1	1	2016-06-16	-
52.38.193.184/32	1	1	2016-06-16	-
52.38.57.115/32	1	1	2016-06-16	-
52.50.161.113/32	1	1	2016-06-16	-
52.50.234.32/32	1	1	2016-06-16	-
52.58.111.233/32	1	1	2016-06-16	-
52.58.116.88/32	1	1	2016-06-16	-
52.58.127.186/32	1	1	2016-06-16	-
52.62.9.167/32	1	1	2016-06-16	-
52.62.96.66/32	1	1	2016-06-16	-
52.63.18.189/32	1	1	2016-06-16	-
52.68.234.173/32	1	1	2016-06-16	-
52.69.46.184/32	1	1	2016-06-16	-
52.74.5.157/32	1	1	2016-06-16	-
52.77.108.133/32	1	1	2016-06-16	-
52.79.175.47/32	1	1	2016-06-16	-
52.79.50.71/32	1	1	2016-06-16	-
52.8.124.42/32	1	1	2016-06-16	-
52.86.6.124/32	1	1	2016-06-16	-
52.9.157.23/32	1	1	2016-06-16	-
52.9.171.209/32	1	1	2016-06-16	-
54.233.172.148/32	1	1	2016-06-16	-
54.233.176.255/32	1	1	2016-06-16	-
54.233.186.156/32	1	1	2016-06-16	-
54.94.215.173/32	1	1	2016-06-16	-
54.94.230.23/32	1	1	2016-06-16	-

Region	Prefix	Description
Africa	za	South Africa
Asia/Pacific	au	Australia
Asia/Pacific	au-east	Australia East
Asia/Pacific	au-west	Australia West
Asia/Pacific	hk	Hong Kong
Asia/Pacific	in	India
Asia/Pacific	in-north	India North
Asia/Pacific	in-west	India West
Asia/Pacific	jp	Japan
Asia/Pacific	nz	New Zealand
Asia/Pacific	sg	Singapore
Europe	at	Austria
Europe	be	Belgium
Europe	cz	Czech Republic
Europe	dk	Denmark
Europe	fi	Finland
Europe	fr	France
Europe	de	Germany
Europe	hu	Hungary
Europe	ie	Ireland
Europe	it	Italy
Europe	nl	Netherlands
Europe	no	Norway
Europe	pl	Poland
Europe	pt	Portugal
Europe	ro	Romania
Europe	rs	Serbia
Europe	sk	Slovakia
Europe	es	Spain
Europe	se	Sweden
Europe	ch	Switzerland
Europe	uk	United Kingdom
GEO/Regions	africa	Africa
GEO/Regions	asia	Asia
GEO/Regions	apac	Asia Pacific
GEO/Regions	eu	European Union
GEO/Regions	ltam	Latin America
GEO/Regions	na	North America
GEO/Regions	pacific	Pacific Island Countries
Middle East	il	Israel
North America	ca	Canada
North America	na-east	North America East Coast
North America	na-west	North America West Coast
North America	us-east	USA East
North America	us-west	USA-West
South America	ar	Argentina
South America	bo	Bolivia
South America	br	Brasilia
South America	cl	Chile
South America	co	Colombia
South America	mx	Mexico
South America	py	Paraguay
South America	pe	Peru
South America	uy	Uruguay
South America	ve	Venezuela