Web Gateway Cloud Service
Available
Current Status
52
Total Points of Presence
44
Total Countries
63 K
Malware Detections 24h
Maintenance Policy
A reoccurring maintenance window is scheduled two times weekly on Tuesday and Thursday for improving and optimizing our service. While the performed tasks are not expected to impact the service in any way, the maintenance time will be regionalized to be least impactful for each region. Admin or end-user impacting service updates are not part of this general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.

Scheduled Maintenance #50415: ePolicy Orchestrator Cloud
Logon to ePO Cloud will be disabled during this time to ensure smooth upgrade of the ePO Cloud infrastructure.
Please note:
- The endpoint systems will remain protected and continue to get updates.
- Web Gateway Cloud Service (WGCS) proxy infrastructure will not be affected and all end-user traffic will be processed.
- Access to the WGCS management interface and reporting will not be available.

Scheduled Maintenance #50416: Los Angeles
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50414: Tokyo
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50411: Miami
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50408: ePolicy Orchestrator Cloud
Logon to ePO Cloud will be disabled during this time to ensure smooth upgrade of the ePO Cloud infrastructure.
Please note:
- The endpoint systems will remain protected and continue to get updates.
- Web Gateway Cloud Service (WGCS) proxy infrastructure will not be affected and all end-user traffic will be processed.
- Access to the WGCS management interface and reporting will not be available.

Scheduled Maintenance #50409: New York
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50405: Nuremberg
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50404: London I
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50401: Singapore, Sydney, Tokyo
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50400: Miami
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50397: London I, Nuremberg
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50396: New York
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50395: Los Angeles
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50393: Miami
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50392: Miami
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50391: New York
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50389: Nuremberg
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50385: New York
All traffic will be rerouted and no customer impact expected.
Incident #50421: Johannesburg - Service Degradation
Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50420: Nuremberg - Service Degradation
Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50419: Toronto - Service Degradation
Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50418: Toronto - Service Degradation
Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50417: Sydney - Service Degradation
Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50412: Miami - Service Degradation
Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50410: Hongkong - Service Degradation
Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50407: Hongkong - Service Degradation
Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50406: Nuremberg - Service Degradation
Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50394: Johannesburg - Service Degradation
Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50390: Miami, New York - Service Degradation
Service partially degraded. Customers may experience timeouts.

Incident #50386: Johannesburg - Service Degradation
Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50398: Miami, New York - Service Degradation
Service not fully available. All traffic has been rerouted and no customer impact expected.
Point of Presence
Dec
13
Dec
8
Dec
3
Nov
28
Nov
23
Nov
18
 
Africa
JohannesburgSouth Africa 
Asia
HongkongHong Kong 
Manila*Philippines 
Mumbai*India 
New Delhi*India 
Seoul*Korea, Republic Of 
SingaporeSingapore 
Taipei*Taiwan, Province Of China 
TokyoJapan 
Europe
Amsterdam*Netherlands 
Belgrad*Serbia 
Bratislava*Slovakia 
Brussels*Belgium 
Bucharest*Romania 
Budapest*Hungary 
Copenhagen*Denmark 
Cork*Ireland 
Frankfurt*Germany 
Gdansk*Poland 
Helsinki*Finland 
Lisbon*Portugal 
London IUnited Kingdom 
London II*United Kingdom 
Madrid*Spain 
NurembergGermany 
Oslo*Norway 
Paris*France 
Prague*Czech Republic 
Rome*Italy 
Stockholm*Sweden 
Vienna*Austria 
Zurich*Switzerland 
Middle East
Jerusalem*Israel 
North America
Chicago*United States 
Los AngelesUnited States 
Mexico City*Mexico 
MiamiUnited States 
New YorkUnited States 
TorontoCanada 
Pacific
AucklandNew Zealand 
Perth*Australia 
SydneyAustralia 
South America
Asuncion*Paraguay 
Bogota*Colombia 
Brasilia*Brazil 
Buenos Aires*Argentina 
Caracas*Venezuela 
La Paz*Bolivia 
Lima*Peru 
Montevideo*Uruguay 
Santiago de Chile*Chile 
Sao PauloBrazil 
Service
Dec
13
Dec
8
Dec
3
Nov
28
Nov
23
Nov
18
 
Authentication 
Global Routing Manager (GRM) 
Logging 
McAfee ePolicy Orchestrator Cloud 
Policy 
Available
Maintenance
Service Degradation
Service Disruption
Information
* This is a geo located, virtual point of presence referred to as vPOP. It is served from a data center (DC) that might be located outside of the mapped country.
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