Web Gateway Cloud Service
Available
Current Status
63 K
Malware Detections 24h
44
Total Countries
52
Total Points of Presence
World North America South America Europe Africa Asia Pacific
Maintenance Policy
A reoccurring maintenance window is scheduled two times weekly on Tuesday and Thursday for improving and optimizing our service. While the performed tasks are not expected to impact the service in any way, the maintenance time will be regionalized to be least impactful for each region. Admin or end-user impacting service updates are not part of this general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.
Scheduled Maintenance #50851: Global Routing Manager
Status:Finished
Start:24/May/2019 06:30 (UTC)
End:24/May/2019 11:30 (UTC)
No customer impact expected. Your protection remains fully functional.
Scheduled Maintenance #50809: Sydney
Status:Finished
Start:06/May/2019 09:15 (UTC)
End:06/May/2019 12:15 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #50806: Policy
Status:Finished
Start:04/May/2019 15:00 (UTC)
End:04/May/2019 16:00 (UTC)
Web Gateway Cloud Service (WGCS) customers will be impacted as Hybrid Policy Synchronization as well as Policy Access via ePO Cloud will not be available. WGCS proxy-filtering infrastructure will not be affected and all end-user traffic will be processed.
Scheduled Maintenance #50677: Logging, Policy
Status:Finished
Start:04/May/2019 15:00 (UTC)
End:04/May/2019 17:00 (UTC)
Customers will be able to login to CePO, however will not be able to undertake any administrative tasks related to WGCS policies.
Web Gateway Cloud Service dashboards and reports in ePolicy Orchestrator Cloud will be unavailable and show no data.
Customers will be unable to login to Control Console to undertake any administrative tasks, change policies, or view forensic logs.
MWG Hybrid customers will be unable to change cloud policies during this time. Any local changes to the policy will be delayed in syncing to the cloud.
Any access to reporting in the cloud will also be blocked during this outage.

The core services in the backend for Web Protection / Web Gateway Cloud Service remain available, all end-user traffic will be processed by proxy filtering and reporting/forensic will continue to log web activity.
Scheduled Maintenance #50798: Los Angeles
Status:Finished
Start:02/May/2019 09:25 (UTC)
End:02/May/2019 10:30 (UTC)
All traffic will be rerouted and no customer impact expected.
No Open Incidents
We are currently experiencing no issues.
Incident #50846: Hong Kong - Service Degradation
Status:Resolved
Start:22/May/2019 10:05 (UTC)
End:23/May/2019 04:20 (UTC)
Service not fully available. All traffic has been rerouted and no customer impact expected.
Incident #50820: Service Degradation
Status:Resolved
Start:07/May/2019 05:30 (UTC)
End:08/May/2019 06:00 (UTC)
Service not fully available. All traffic has been rerouted and no customer impact expected.
Incident #50813: Auckland I - Service Degradation
Status:Resolved
Start:06/May/2019 22:15 (UTC)
End:07/May/2019 02:00 (UTC)
Service not fully available. All traffic has been rerouted and no customer impact expected.
Incident #50807: Logging - Service Disruption
Status:Resolved
Start:04/May/2019 08:30 (UTC)
End:04/May/2019 09:15 (UTC)
Service temporarily unavailable. No reporting available within the administrative user interface.
Incident #50770: Singapore - Service Degradation
Status:Resolved
Start:24/Apr/2019 21:15 (UTC)
End:24/Apr/2019 21:25 (UTC)
Service not fully available. All traffic has been rerouted and no customer impact expected.
Point of Presence
May
25
May
20
May
15
May
10
May
5
Apr
30
 
Africa
Cape Town*South Africa 
Asia
Hong KongHong Kong 
Manila*Philippines 
New Delhi*India 
Seoul*Korea, Republic Of 
SingaporeSingapore 
Taipei*Taiwan, Province Of China 
Tokyo IJapan 
Tokyo II*Japan 
Europe
Amsterdam*Netherlands 
Belgrad*Serbia 
Bratislava*Slovakia 
Brussels*Belgium 
Bucharest*Romania 
Budapest*Hungary 
Copenhagen*Denmark 
Cork*Ireland 
Frankfurt IGermany 
Frankfurt II*Germany 
Gdansk*Poland 
Helsinki*Finland 
Lisbon*Portugal 
London IUnited Kingdom 
London II*United Kingdom 
Madrid*Spain 
Oslo*Norway 
Paris*France 
Prague*Czech Republic 
Rome*Italy 
Stockholm*Sweden 
Vienna*Austria 
Zurich*Switzerland 
Middle East
Jerusalem*Israel 
North America
Los AngelesUnited States 
Mexico City*Mexico 
MiamiUnited States 
New YorkUnited States 
TorontoCanada 
Pacific
Auckland INew Zealand 
Auckland II*New Zealand 
Perth*Australia 
SydneyAustralia 
South America
Asuncion*Paraguay 
Bogota*Colombia 
Brasilia*Brazil 
Buenos Aires*Argentina 
Caracas*Venezuela 
La Paz*Bolivia 
Lima*Peru 
Montevideo*Uruguay 
Santiago de Chile*Chile 
Sao PauloBrazil 
Service
May
25
May
20
May
15
May
10
May
5
Apr
30
 
Authentication 
Global Routing Manager (GRM) 
Logging 
McAfee ePolicy Orchestrator Cloud 
Policy 
Available
Maintenance
Service Degradation
Service Disruption
Information
* This is a geo located, virtual point of presence referred to as vPOP. It is served from a data center (DC) that might be located outside of the mapped country.
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