Web Gateway Cloud Service
Available
Current Status
63 K
Malware Detections 24h
44
Total Countries
53
Total Points of Presence
Maintenance Policy
A reoccurring maintenance window is scheduled two times weekly on Tuesday and Thursday for improving and optimizing our service. While the performed tasks are not expected to impact the service in any way, the maintenance time will be regionalized to be least impactful for each region. Admin or end-user impacting service updates are not part of this general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.

Scheduled Maintenance #51250: Frankfurt I, London
Change of IP addresses used for WGCS

As part of our ongoing program to provide updated infrastructure to the Web Gateway Cloud Service, we will decommission some virtual IP addresses (== these IP addresses will no longer be available as proxy IP addresses).

Decommissioning of these IP addresses will happen on Thursday, September 26, 2019.

Only customers that have configured / hard coded the following IP addresses will be affected:
• 185.125.224.102/32 GB
• 185.125.224.103/32 PL
• 185.125.224.104/32 FR
• 185.125.224.105/32 NL
• 185.125.224.106/32 AT
• 185.125.224.107/32 IT
• 185.125.224.108/32 CH
• 185.125.224.109/32 CZ
• 185.125.226.102/32 GB
• 185.125.226.103/32 PL
• 185.125.226.104/32 FR
• 185.125.226.105/32 NL
• 185.125.226.106/32 AT
• 185.125.226.107/32 IT
• 185.125.226.108/32 CH
• 185.125.226.109/32 CZ

Remark: Use of hard coded IP addresses is not supported.

These IP addresses might be reused at a later point in time.

For more information on the new infrastructure and the benefits of peering, see the "Web Gateway Cloud Service: Cloud Maintenance and Peering Benefits" Community article at:
https://community.mcafee.com/docs/DOC-10434

Also, see the following Knowledge Base articles related to the roll out of the newer infrastructure:
• Redesigned Web Gateway Cloud Service Infrastructure Changes: KB89871
• Web Gateway Cloud Service Point of Presence (PoP) counter goes up and down: KB88888
• Web Gateway Cloud Service country-specific and region-specific prefixes: KB87631
• Web Gateway Cloud Service IP addresses and ranges to whitelist in your firewall: KB87232

If you have questions about this Maintenance Notification, log on to the ServicePortal and go to the Create a Service Request page at: https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR.

Scheduled Maintenance #51246: ePolicy Orchestrator Cloud
Logon to ePO Cloud will be disabled during this time to ensure smooth upgrade of the ePO Cloud infrastructure.
Please note:
- The endpoint systems will remain protected and continue to get updates.
- Web Gateway Cloud Service (WGCS) proxy infrastructure will not be affected and all end-user traffic will be processed.
- Access to the WGCS management interface and reporting will not be available.

Scheduled Maintenance #51256: Los Angeles
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51255: New York
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51254: Los Angeles
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51251: New York
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51238: Singapore I
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51235: Tokyo I
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51234: Sydney
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51231: London
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51229: Frankfurt I
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51226: Miami
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51224: New York
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51223: Los Angeles
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51217: Singapore I
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #51215: Singapore I
All traffic will be rerouted and no customer impact expected.
No Open Incidents
We are currently experiencing no issues.

Incident #51281: Tokyo I - Service Degradation
Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #51276: Los Angeles - Service Degradation
Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #51271: Los Angeles - Service Degradation
Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #51249: Logging - Service Degradation
Service partially degraded. Temporarily, only partial log data available. Log data will be fully recovered.

Incident #51248: Singapore I - Service Degradation
Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #51257: Tokyo I - Service Degradation
Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #51225: Logging - Service Degradation
Service partially degraded. Temporarily, only partial log data available. Log data will be fully recovered.

Incident #51211: Toronto - Service Degradation
Service not fully available. Traffic has been rerouted to minimize customer impact.
Service Availability*
Last 7 Days
Last 30 Days
Last 90 Days
 
Global Routing Manager (GRM)**100%100%100% 
North America Proxy Service**100%100%99.999% 
Europe Proxy Service**100%100%100% 
Asia Proxy Service**100%100%100% 
Global Proxy Service**100%100%99.999% 
Point of Presence
Sep
22
Sep
18
Sep
13
Sep
8
Sep
3
Aug
29
 
Africa
Cape Town***South Africa 
Asia
Hong KongHong Kong 
Manila***Philippines 
New Delhi***India 
Seoul***Korea, Republic Of 
Singapore ISingapore 
Singapore II***Singapore 
Taipei***Taiwan, Province Of China 
Tokyo IJapan 
Tokyo II***Japan 
Europe
Amsterdam***Netherlands 
Belgrad***Serbia 
Bratislava***Slovakia 
Brussels***Belgium 
Bucharest***Romania 
Budapest***Hungary 
Copenhagen***Denmark 
Cork***Ireland 
Frankfurt IGermany 
Frankfurt II***Germany 
Gdansk***Poland 
Helsinki***Finland 
Lisbon***Portugal 
London IUnited Kingdom 
London II***United Kingdom 
Madrid***Spain 
Oslo***Norway 
Paris***France 
Prague***Czech Republic 
Rome***Italy 
Stockholm***Sweden 
Vienna***Austria 
Zurich***Switzerland 
Middle East
Jerusalem***Israel 
North America
Los AngelesUnited States 
Mexico City***Mexico 
MiamiUnited States 
New YorkUnited States 
TorontoCanada 
Pacific
Auckland INew Zealand 
Auckland II***New Zealand 
Perth***Australia 
SydneyAustralia 
South America
Asuncion***Paraguay 
Bogota***Colombia 
Brasilia***Brazil 
Buenos Aires***Argentina 
Caracas***Venezuela 
La Paz***Bolivia 
Lima***Peru 
Montevideo***Uruguay 
Santiago de Chile***Chile 
Sao PauloBrazil 
Service
Sep
22
Sep
18
Sep
13
Sep
8
Sep
3
Aug
29
 
Authentication 
Global Routing Manager (GRM) 
Logging 
McAfee ePolicy Orchestrator Cloud 
Policy 
Available
Maintenance
Service Degradation
Service Disruption
Information
* This is a publication of McAfee's cloud operations service management and monitoring telemetry. The published data set availability calculations exclude scheduled maintenance windows and monitoring errors.
** Please refer to https://trust.mcafee.com/saas_sla.pdf for details around SL definitions.
*** This is a geo located, virtual point of presence referred to as vPOP. It is served from a data center (DC) that might be located outside of the mapped country.
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