McAfee Web Gateway Cloud Service

Web Gateway Cloud Service

Available

Current Status

52

Total Points of Presence

44

Total Countries

63 K

Malware Detections 24h

World North America South America Europe Africa Asia Pacific

Maintenance
Incidents

Maintenance Policy

A reoccurring maintenance window is scheduled two times weekly on Tuesday and Thursday for improving and optimizing our service. While the performed tasks are not expected to impact the service in any way, the maintenance time will be regionalized to be least impactful for each region. Admin or end-user impacting service updates are not part of this general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.

Scheduled Maintenance #50341: Sydney

Status:	Finished
Start:	18/Sep/2018 06:00 (UTC)
End:	18/Sep/2018 08:30 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50340: Nuremberg

Status:	Finished
Start:	17/Sep/2018 09:00 (UTC)
End:	17/Sep/2018 12:00 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50338: Tokyo

Status:	Finished
Start:	14/Sep/2018 12:30 (UTC)
End:	14/Sep/2018 13:20 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50336: Singapore, Sydney

Status:	Finished
Start:	14/Sep/2018 08:30 (UTC)
End:	14/Sep/2018 11:30 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50335: Singapore

Status:	Finished
Start:	13/Sep/2018 11:00 (UTC)
End:	13/Sep/2018 13:00 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50334: Tokyo

Status:	Finished
Start:	13/Sep/2018 10:00 (UTC)
End:	13/Sep/2018 11:00 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50324: Sydney

Status:	Finished
Start:	04/Sep/2018 12:30 (UTC)
End:	04/Sep/2018 14:00 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50323: Global Routing Manager

Status:	Finished
Start:	04/Sep/2018 06:45 (UTC)
End:	05/Sep/2018 14:00 (UTC)

No customer impact expected. Your protection remains fully functional.

Scheduled Maintenance #50322: Sydney

Status:	Finished
Start:	03/Sep/2018 12:30 (UTC)
End:	03/Sep/2018 14:30 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50301: Logging, Policy

Status:	Finished
Start:	01/Sep/2018 16:00 (UTC)
End:	01/Sep/2018 17:00 (UTC)

Customers will be able to login to CePO, however will not be able to undertake any administrative tasks related to WGCS policies.
Web Gateway Cloud Service dashboards and reports in ePolicy Orchestrator Cloud will be unavailable and show no data.
Customers will be unable to login to Control Console to undertake any administrative tasks, change policies, or view forensic logs.
MWG Hybrid customers will be unable to change cloud policies during this time. Any local changes to the policy will be delayed in syncing to the cloud.
Any access to reporting in the cloud will also be blocked during this outage.

The core services in the backend for Web Protection / Web Gateway Cloud Service remain available, all end-user traffic will be processed by proxy filtering and reporting/forensic will continue to log web activity.

Scheduled Maintenance #50320: London I, Nuremberg

Status:	Finished
Start:	30/Aug/2018 11:00 (UTC)
End:	30/Aug/2018 13:00 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50319: Miami, New York

Status:	Finished
Start:	30/Aug/2018 06:30 (UTC)
End:	30/Aug/2018 08:30 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50318: Singapore, Sydney, Tokyo

Status:	Finished
Start:	29/Aug/2018 13:00 (UTC)
End:	29/Aug/2018 14:00 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50317: Los Angeles

Status:	Finished
Start:	29/Aug/2018 11:00 (UTC)
End:	29/Aug/2018 12:30 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50315: Nuremberg

Status:	Finished
Start:	27/Aug/2018 07:00 (UTC)
End:	27/Aug/2018 16:50 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50313: Auckland, Hongkong

Status:	Finished
Start:	23/Aug/2018 07:45 (UTC)
End:	23/Aug/2018 10:45 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50312: Johannesburg, Sao Paulo, Toronto

Status:	Finished
Start:	23/Aug/2018 04:30 (UTC)
End:	23/Aug/2018 07:30 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50311: Global Routing Manager

Status:	Finished
Start:	22/Aug/2018 22:00 (UTC)
End:	23/Aug/2018 22:00 (UTC)

No customer impact expected. Your protection remains fully functional.

Scheduled Maintenance #50310: Los Angeles

Status:	Finished
Start:	21/Aug/2018 06:50 (UTC)
End:	21/Aug/2018 12:00 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50308: Miami, New York

Status:	Finished
Start:	21/Aug/2018 02:10 (UTC)
End:	21/Aug/2018 10:00 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50307: London I

Status:	Finished
Start:	20/Aug/2018 20:30 (UTC)
End:	20/Aug/2018 21:30 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50306: Singapore, Sydney, Tokyo

Status:	Finished
Start:	20/Aug/2018 15:30 (UTC)
End:	20/Aug/2018 20:30 (UTC)

All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #50305: Nuremberg

Status:	Finished
Start:	20/Aug/2018 11:30 (UTC)
End:	20/Aug/2018 15:30 (UTC)

All traffic will be rerouted and no customer impact expected.

No Open Incidents

We are currently experiencing no issues.

Incident #50339: New York - Service Degradation

Status:	Resolved
Start:	15/Sep/2018 17:30 (UTC)
End:	15/Sep/2018 17:45 (UTC)

Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50333: Hongkong - Service Degradation

Status:	Resolved
Start:	11/Sep/2018 02:40 (UTC)
End:	11/Sep/2018 03:10 (UTC)

Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50325: London I - Service Degradation

Status:	Resolved
Start:	04/Sep/2018 16:10 (UTC)
End:	04/Sep/2018 16:15 (UTC)

Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50321: Sao Paulo - Service Degradation

Status:	Resolved
Start:	30/Aug/2018 15:05 (UTC)
End:	30/Aug/2018 15:35 (UTC)

Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50316: Singapore - Service Degradation

Status:	Resolved
Start:	27/Aug/2018 19:00 (UTC)
End:	27/Aug/2018 20:30 (UTC)

Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50314: Nuremberg - Service Degradation

Status:	Resolved
Start:	26/Aug/2018 14:00 (UTC)
End:	26/Aug/2018 16:00 (UTC)

Service not fully available. All traffic has been rerouted and no customer impact expected.

Incident #50309: Toronto - Service Degradation

Status:	Resolved
Start:	21/Aug/2018 03:30 (UTC)
End:	21/Aug/2018 04:30 (UTC)

Service not fully available. All traffic has been rerouted and no customer impact expected.

Point of Presence

Sep
18

Sep
13

Sep
8

Sep
3

Aug
29

Aug
24

Africa

Johannesburg

South Africa

Asia

Hongkong

Hong Kong

Philippines

India

India

Korea, Republic Of

Singapore

Singapore

Taiwan, Province Of China

Tokyo

Japan

Europe

Netherlands

Serbia

Slovakia

Belgium

Romania

Hungary

Denmark

Ireland

Germany

Poland

Finland

Portugal

London I

United Kingdom

United Kingdom

Spain

Nuremberg

Germany

Norway

France

Czech Republic

Italy

Sweden

Austria

Switzerland

Middle East

Israel

North America

United States

Los Angeles

United States

Mexico

Miami

United States

New York

United States

Toronto

Canada

Pacific

Auckland

New Zealand

Australia

Sydney

Australia

South America

Paraguay

Colombia

Brazil

Argentina

Venezuela

Bolivia

Peru

Uruguay

Santiago de Chile^*

Chile

Sao Paulo

Brazil

Service

Sep
18

Sep
13

Sep
8

Sep
3

Aug
29

Aug
24

Authentication

Global Routing Manager (GRM)

Logging

McAfee ePolicy Orchestrator Cloud

Policy

Available

Maintenance

Service Degradation

Service Disruption

Information

^* This is a geo located, virtual point of presence referred to as vPOP. It is served from a data center (DC) that might be located outside of the mapped country.

Last modified: 18/Jun/2018

Web Gateway Cloud Service uses the Global Routing Manager (GRM) service for intelligent traffic routing, load sharing and failover. GRM is a DNS infrastructure used to route traffic to the best available point of presence (POP).

To ensure that endpoints can fully use the GRM for traffic routing to the best available point of presence, customers who use firewalls to restrict Internet access need to whitelist all available IP addresses/ranges listed below.

See more details at:

IP Address/Range	Inbound	Outbound	Publication Date	Removed Date
35.182.104.170/32	true	true	2018-04-10	-
35.182.106.121/32	true	true	2018-04-10	-
52.60.169.78/32	true	true	2018-04-10	-
52.60.235.62/32	true	true	2018-04-10	-
52.60.52.119/32	true	true	2018-04-10	-
185.221.68.0/22	true	true	2017-09-22	-
185.212.104.0/22	true	true	2017-08-02	-
124.47.168.139/32	false	true	2016-10-25	2018-04-10
129.232.225.234/32	true	true	2016-10-25	-
129.232.226.2/32	true	true	2016-10-25	-
161.69.192.123/32	false	true	2016-10-25	-
161.69.206.27/32	false	true	2016-10-25	2018-04-10
161.69.22.122/32	false	true	2016-10-25	-
193.128.33.248/32	false	true	2016-10-25	2018-04-10
203.97.87.59/32	false	true	2016-10-25	2017-07-18
208.42.251.123/32	false	true	2016-10-25	-
208.81.64.248/32	false	true	2016-10-25	2018-04-10
108.60.148.187/32	true	true	2016-10-14	2017-07-18
162.250.3.37/32	true	true	2016-10-14	-
103.231.89.18/32	true	true	2016-10-07	2018-04-10
103.231.89.22/32	true	true	2016-10-07	2018-04-10
185.37.148.186/32	true	true	2016-10-07	2018-04-10
185.37.148.187/32	true	true	2016-10-07	2018-04-10
108.60.136.186/32	true	true	2016-09-16	2017-07-18
108.60.136.187/32	true	true	2016-09-16	2017-07-18
108.60.148.186/32	true	true	2016-09-16	2017-07-18
108.60.150.130/32	true	true	2016-09-16	2017-07-18
108.60.150.131/32	true	true	2016-09-16	2017-07-18
120.138.17.53/32	true	true	2016-09-16	-
120.138.17.54/32	true	true	2016-09-16	-
161.69.14.137/32	true	true	2016-09-16	-
161.69.14.139/32	true	true	2016-09-16	-
162.250.3.36/32	true	true	2016-09-16	2017-07-18
184.75.215.242/32	true	true	2016-09-16	-
184.75.215.98/32	true	true	2016-09-16	-
208.65.150.192/32	true	false	2016-09-16	-
208.65.151.192/32	true	false	2016-09-16	-
208.81.64.192/32	true	false	2016-09-16	2018-04-10
208.81.65.192/32	true	false	2016-09-16	-
208.81.66.192/32	true	false	2016-09-16	-
208.81.67.192/32	true	false	2016-09-16	2017-07-18
208.81.68.192/32	true	false	2016-09-16	2018-04-10
208.81.69.192/32	true	false	2016-09-16	2018-04-10
213.239.220.71/32	true	true	2016-09-16	-
213.239.220.72/32	true	true	2016-09-16	-
43.240.64.104/32	true	true	2016-09-16	2018-06-18
43.240.64.105/32	true	true	2016-09-16	2018-06-18
43.249.37.35/32	true	true	2016-09-16	-
43.249.37.38/32	true	true	2016-09-16	-
49.50.81.12/32	true	true	2016-09-16	2018-06-18
49.50.81.17/32	true	true	2016-09-16	2018-06-18
54.207.98.206/32	true	true	2016-09-16	-
54.94.201.194/32	true	true	2016-09-16	-
74.91.14.2/32	true	true	2016-09-16	2017-07-18
74.91.14.3/32	true	true	2016-09-16	2017-07-18
78.46.116.105/32	true	true	2016-09-16	-
161.69.112.0/20	true	true	2016-06-16	-
161.69.176.0/20	true	true	2016-06-16	-
161.69.240.0/20	true	true	2016-06-16	-
185.125.224.0/22	true	true	2016-06-16	-
185.125.224.0/22	true	true	2016-06-16	-
185.125.224.0/22	true	true	2016-06-16	-
52.196.141.193/32	true	true	2016-06-16	-
52.2.191.60/32	true	true	2016-06-16	-
52.201.117.185/32	true	true	2016-06-16	-
52.201.118.139/32	true	true	2016-06-16	-
52.201.126.139/32	true	true	2016-06-16	-
52.38.180.253/32	true	true	2016-06-16	-
52.38.193.184/32	true	true	2016-06-16	-
52.38.57.115/32	true	true	2016-06-16	-
52.50.161.113/32	true	true	2016-06-16	-
52.50.234.32/32	true	true	2016-06-16	-
52.58.111.233/32	true	true	2016-06-16	-
52.58.116.88/32	true	true	2016-06-16	-
52.58.127.186/32	true	true	2016-06-16	-
52.62.9.167/32	true	true	2016-06-16	-
52.62.96.66/32	true	true	2016-06-16	-
52.63.18.189/32	true	true	2016-06-16	-
52.68.234.173/32	true	true	2016-06-16	-
52.69.46.184/32	true	true	2016-06-16	-
52.74.5.157/32	true	true	2016-06-16	-
52.77.108.133/32	true	true	2016-06-16	-
52.79.175.47/32	true	true	2016-06-16	-
52.79.50.71/32	true	true	2016-06-16	-
52.8.124.42/32	true	true	2016-06-16	-
52.86.6.124/32	true	true	2016-06-16	-
52.9.157.23/32	true	true	2016-06-16	-
52.9.171.209/32	true	true	2016-06-16	-
54.233.172.148/32	true	true	2016-06-16	-
54.233.176.255/32	true	true	2016-06-16	-
54.233.186.156/32	true	true	2016-06-16	-
54.94.215.173/32	true	true	2016-06-16	-
54.94.230.23/32	true	true	2016-06-16	-

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