Trust
MVISION Cloud
Maintenance Policy
Admin or end-user impacting service updates are not part of the general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.

Scheduled Maintenance #shn_mvc_20104: www.myshn.net
On Saturday 2nd July 2022, starting at 02:30 am UTC maintenance is planned for Skyhigh Security cloud. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20101: www.myshn.net
On Tuesday 5th July 2022, starting at 4:30am UTC, we will upgrade to Skyhigh Security v6.0.0 Prod POP Proxy. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20100: www.myshn.net
On Tuesday 28th June 2022, starting at 4:30am UTC, we will upgrade to Skyhigh Security v6.0.1 PoC POP Proxy. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20103: www.myshn.eu
On Saturday 25th June 2022, starting at 02:30 am UTC maintenance is planned for Skyhigh Security cloud. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20099: www.myshn.net
On Tuesday 21st June starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.0.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20102: www.myshn.eu
On Thursday 16th June 2022, starting 02:30 am UTC maintenance is planned for Skyhigh Security cloud. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20098: www.govshn.net
On Thursday 16th June starting at 5.30pm UTC, we will upgrade to Skyhigh Security v6.0.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20097: www.myshn.eu
On Tuesday 14th June starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.0.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20096: www.myshn.net
On Monday 13th June from 12:30PM - 6:30 PM (UTC), we will upgrade OS of Prod POP Proxy nodes in APAC region . We do not expect any services to be impacted.

Scheduled Maintenance #shn_mvc_20095: www.myshn.net
On Friday 10th June from 12:30PM - 6:30 PM (UTC), we will upgrade OS of Prod POP Proxy nodes in APAC region . We do not expect any services to be impacted.

Scheduled Maintenance #shn_mvc_20094: www.myshn.net
On Thursday 9th June from 12:30PM - 6:30 PM (UTC), we will upgrade OS of Prod POP Proxy nodes in APAC region . We do not expect any services to be impacted.

Scheduled Maintenance #shn_mvc_20092: www.myshn.net
On Tuesday 31st May 2022, starting at 4:30am UTC, we will upgrade to Skyhigh Security v5.5.5 Prod POP Proxy. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20091: www.myshn.net
On Tuesday 24th May 2022, starting at 4:30am UTC, we will upgrade to Skyhigh Security v6.0.0 PoC POP Proxy. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20093: www.myshn.eu
On Monday 23rd May 2022 starting at 3.30am UTC for 1 hour we have planned maintenance on Skyhigh Security. You may notice temporary inconsistencies with Connected App scans.

Scheduled Maintenance #shn_mvc_20089: www.myshn.net
On Tuesday 17th May 2022, starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.0.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20090: www.govshn.net
On Friday 13th May 2022, starting at 5:30pm UTC, we will upgrade to Skyhigh Security v6.0.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20088: www.myshn.eu
On Tuesday 10th May 2022, starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.0.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20087: www.myshn.net
On Monday 9th May 2022, starting at 3:30am UTC, we will upgrade Operating Systems of US Region PoC POP Proxy nodes. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20086: www.myshn.net
On Friday 6th May 2022, starting at 12:30pm UTC, we will upgrade Operating Systems of APAC Region PoC POP Proxy nodes. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20085: www.myshn.eu
On Thursday 5th May 2022, starting at 1:30am UTC, we will upgrade Operating Systems of EU PoC POP Proxy nodes. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20082: www.myshn.net
On Tuesday 26th April 2022, starting at 4:30am UTC, we will upgrade to Skyhigh Security v5.5.4 Prod POP Proxy. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20084: www.myshn.net
On Saturday 23rd April 2022 starting at 5.30am UTC for 5 hours we have planned maintenance on Skyhigh Security. You may notice temporary inconsistencies with Connected App scans

Scheduled Maintenance #shn_mvc_20083: www.govshn.net
On Thursday 21st April 2022 starting at 6:00pm PST for 4 hours we have planned maintenance on Skyhigh Security. You may notice temporary inconsistencies with Analytics Users, Services View, User Activity Monitoring, Threats & Anomaly and Incidents pages

Scheduled Maintenance #shn_mvc_20081: www.myshn.net
On Tuesday 19th April 2022, starting at 4:30am UTC, we will upgrade to Skyhigh Security v5.5.5 PoC POP Proxy. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20080: www.myshn.net
On Tuesday 12th April 2022, starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.0.0. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20079: www.myshn.eu
On Tuesday 5th April 2022, starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.0.0. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20078: www.govshn.net
On Wednesday 30th March 2022 starting at 05:30pm UTC, we will upgrade to Skyhigh Security v6.0.0. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20077: www.myshn.net
On Tuesday 8th March 2022, starting at 2:30am UTC, we will upgrade to MVISION Cloud v5.5.5. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20076: www.govshn.net
On Friday 4th March 2022 starting at 6:30pm UTC, we will upgrade to MVISION Cloud v5.5.5. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20075: www.myshn.ca
On Thursday 3rd March 2022, starting at 2:30am UTC, we will upgrade to MVISION Cloud v5.5.5. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20074: www.myshn.eu
On Monday 28th February 2022, starting at 2:30am UTC, we will upgrade to MVISION Cloud v5.5.5. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
No Open Incidents
We are currently experiencing no issues.

Incident #shn_mvc_10420: www.myshn.net - Service Disruption
MVISION Cloud is currently degraded, some data in dashboard is not available.

Incident #shn_mvc_10419: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, DLP events may be temporarily delayed.

Incident #shn_mvc_10416: www.myshn.net - Service Degradation
MVISION cloud is currently degraded in the US. Match Highlighting feature is getting impacted.

Incident #shn_mvc_10415: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, DLP events may be temporarily delayed.

Incident #shn_mvc_10411: Sydney I - Service Degradation
MVISION Cloud is currently degraded in POP104 , Encryption over proxy is not working.

Incident #shn_mvc_10408: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, ConfigAudit On Demand Scans are impacted.

Incident #shn_mvc_10407: www.myshn.net - Service Degradation
MVISION cloud is currently degraded in the US. Match Highlighting feature is getting impacted.

Incident #shn_mvc_10406: www.myshn.net - Service Disruption
MVISION Cloud is currently degraded, DLP events may be temporarily delayed.

Incident #shn_mvc_10405: www.govshn.net - Service Degradation
MVISION Cloud is currently degraded, access to Dashboard and other services may be temporarily unavailable

Incident #shn_mvc_10404: www.myshn.ca - Service Disruption
MVISION cloud is currently degraded in the CA. Dashboard Card views may be temporarily unavailable.

Incident #shn_mvc_10403: www.govshn.net - Service Degradation
MVISION Cloud is currently degraded. Dashboard events-analytics-service cards not showing data for multiple tenants.

Incident #shn_mvc_10402: www.govshn.net - Service Disruption
Mvision Cloud Dashboard not accessible

Incident #shn_mvc_10400: www.govshn.net - Service Disruption
MVISION Cloud is currently degraded, Dashboard is not accessible for few customers

Incident #shn_mvc_10399: www.myshn.net - Service Disruption
MVISION Cloud is currently degraded, some data in dashboard is not available.

Incident #shn_mvc_10398: www.myshn.net - Service Disruption
MVISION Cloud is currently degraded, On Demand Scans are impacted

Incident #shn_mvc_10397: www.myshn.eu - Service Degradation
MVISION Cloud is currently degraded, access to Dashboard service may be temporarily unavailable.

Incident #shn_mvc_10396: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, Dashboard is not accessible for few customers

Incident #shn_mvc_10395: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, Customer Email delivery may be temporarily delayed.

Incident #shn_mvc_10393: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, some data in dashboard is not available.

Incident #shn_mvc_10389: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, ConfigAudit On Demand Scans are impacted.

Incident #shn_mvc_10382: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, Email scans are impacted.

Incident #shn_mvc_10380: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, some data in dashboard is not available.
Point of Presence
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Asia
SingaporeSingapore 
TokyoJapan 
Europe
Frankfurt IGermany 
Frankfurt IIGermany 
Frankfurt IIIGermany 
IrelandIreland 
Stockholm ISweden 
Stockholm IISweden 
www.myshn.euGermany 
North America
Canada CentralCanada 
Northern California IUnited States 
Northern California IIUnited States 
Northern California IIIUnited States 
Northern Virginia IUnited States 
Northern Virginia IIUnited States 
OregonUnited States 
www.govshn.netUnited States 
www.myshn.caCanada 
www.myshn.netUnited States 
Pacific
Sydney IAustralia 
Sydney IIAustralia 
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