Maintenance Policy
Admin or end-user impacting service updates are not part of the general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.
Scheduled Maintenance #shn_mvc_20104: www.myshn.net
| Status: | Planned |
| Start: | 02/Jul/2022 02:30 (UTC) |
| End: | 02/Jul/2022 10:30 (UTC) |
On Saturday 2nd July 2022, starting at 02:30 am UTC maintenance is planned for Skyhigh Security cloud. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20101: www.myshn.net
| Status: | Planned |
| Start: | 05/Jul/2022 02:30 (UTC) |
| End: | - |
On Tuesday 5th July 2022, starting at 4:30am UTC, we will upgrade to Skyhigh Security v6.0.0 Prod POP Proxy. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20100: www.myshn.net
| Status: | Planned |
| Start: | 28/Jun/2022 02:30 (UTC) |
| End: | - |
On Tuesday 28th June 2022, starting at 4:30am UTC, we will upgrade to Skyhigh Security v6.0.1 PoC POP Proxy. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20103: www.myshn.eu
| Status: | Finished |
| Start: | 26/Jun/2022 02:30 (UTC) |
| End: | 26/Jun/2022 10:30 (UTC) |
On Saturday 25th June 2022, starting at 02:30 am UTC maintenance is planned for Skyhigh Security cloud. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20099: www.myshn.net
| Status: | Finished |
| Start: | 21/Jun/2022 02:30 (UTC) |
| End: | 21/Jun/2022 10:30 (UTC) |
On Tuesday 21st June starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.0.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20102: www.myshn.eu
| Status: | Finished |
| Start: | 17/Jun/2022 02:30 (UTC) |
| End: | 17/Jun/2022 08:30 (UTC) |
On Thursday 16th June 2022, starting 02:30 am UTC maintenance is planned for Skyhigh Security cloud. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20098: www.govshn.net
| Status: | Finished |
| Start: | 16/Jun/2022 17:30 (UTC) |
| End: | 16/Jun/2022 23:30 (UTC) |
On Thursday 16th June starting at 5.30pm UTC, we will upgrade to Skyhigh Security v6.0.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20097: www.myshn.eu
| Status: | Finished |
| Start: | 14/Jun/2022 02:30 (UTC) |
| End: | 14/Jun/2022 10:30 (UTC) |
On Tuesday 14th June starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.0.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20096: www.myshn.net
| Status: | Finished |
| Start: | 13/Jun/2022 12:30 (UTC) |
| End: | 13/Jun/2022 18:30 (UTC) |
On Monday 13th June from 12:30PM - 6:30 PM (UTC), we will upgrade OS of Prod POP Proxy nodes in APAC region . We do not expect any services to be impacted.
Scheduled Maintenance #shn_mvc_20095: www.myshn.net
| Status: | Finished |
| Start: | 10/Jun/2022 12:30 (UTC) |
| End: | 10/Jun/2022 18:30 (UTC) |
On Friday 10th June from 12:30PM - 6:30 PM (UTC), we will upgrade OS of Prod POP Proxy nodes in APAC region . We do not expect any services to be impacted.
Scheduled Maintenance #shn_mvc_20094: www.myshn.net
| Status: | Finished |
| Start: | 09/Jun/2022 12:30 (UTC) |
| End: | 09/Jun/2022 18:30 (UTC) |
On Thursday 9th June from 12:30PM - 6:30 PM (UTC), we will upgrade OS of Prod POP Proxy nodes in APAC region . We do not expect any services to be impacted.
Scheduled Maintenance #shn_mvc_20092: www.myshn.net
| Status: | Finished |
| Start: | 31/May/2022 02:30 (UTC) |
| End: | 31/May/2022 11:30 (UTC) |
On Tuesday 31st May 2022, starting at 4:30am UTC, we will upgrade to Skyhigh Security v5.5.5 Prod POP Proxy. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20091: www.myshn.net
| Status: | Finished |
| Start: | 24/May/2022 02:30 (UTC) |
| End: | 24/May/2022 11:30 (UTC) |
On Tuesday 24th May 2022, starting at 4:30am UTC, we will upgrade to Skyhigh Security v6.0.0 PoC POP Proxy. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20093: www.myshn.eu
| Status: | Finished |
| Start: | 23/May/2022 16:00 (UTC) |
| End: | 23/May/2022 17:00 (UTC) |
On Monday 23rd May 2022 starting at 3.30am UTC for 1 hour we have planned maintenance on Skyhigh Security. You may notice temporary inconsistencies with Connected App scans.
Scheduled Maintenance #shn_mvc_20089: www.myshn.net
| Status: | Finished |
| Start: | 17/May/2022 02:30 (UTC) |
| End: | 17/May/2022 11:30 (UTC) |
On Tuesday 17th May 2022, starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.0.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20090: www.govshn.net
| Status: | Finished |
| Start: | 13/May/2022 17:30 (UTC) |
| End: | 13/May/2022 11:30 (UTC) |
On Friday 13th May 2022, starting at 5:30pm UTC, we will upgrade to Skyhigh Security v6.0.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20088: www.myshn.eu
| Status: | Finished |
| Start: | 10/May/2022 02:30 (UTC) |
| End: | 10/May/2022 10:30 (UTC) |
On Tuesday 10th May 2022, starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.0.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20087: www.myshn.net
| Status: | Finished |
| Start: | 09/May/2022 03:30 (UTC) |
| End: | 09/May/2022 11:30 (UTC) |
On Monday 9th May 2022, starting at 3:30am UTC, we will upgrade Operating Systems of US Region PoC POP Proxy nodes. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20086: www.myshn.net
| Status: | Finished |
| Start: | 06/May/2022 12:30 (UTC) |
| End: | 07/May/2022 05:30 (UTC) |
On Friday 6th May 2022, starting at 12:30pm UTC, we will upgrade Operating Systems of APAC Region PoC POP Proxy nodes. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20085: www.myshn.eu
| Status: | Finished |
| Start: | 05/May/2022 01:30 (UTC) |
| End: | 06/May/2022 05:30 (UTC) |
On Thursday 5th May 2022, starting at 1:30am UTC, we will upgrade Operating Systems of EU PoC POP Proxy nodes. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20082: www.myshn.net
| Status: | Finished |
| Start: | 26/Apr/2022 02:30 (UTC) |
| End: | 26/Apr/2022 10:30 (UTC) |
On Tuesday 26th April 2022, starting at 4:30am UTC, we will upgrade to Skyhigh Security v5.5.4 Prod POP Proxy. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20084: www.myshn.net
| Status: | Finished |
| Start: | 23/Apr/2022 05:30 (UTC) |
| End: | 23/Apr/2022 10:30 (UTC) |
On Saturday 23rd April 2022 starting at 5.30am UTC for 5 hours we have planned maintenance on Skyhigh Security. You may notice temporary inconsistencies with Connected App scans
Scheduled Maintenance #shn_mvc_20083: www.govshn.net
| Status: | Finished |
| Start: | 22/Apr/2022 01:00 (UTC) |
| End: | 22/Apr/2022 05:00 (UTC) |
On Thursday 21st April 2022 starting at 6:00pm PST for 4 hours we have planned maintenance on Skyhigh Security. You may notice temporary inconsistencies with Analytics Users, Services View, User Activity Monitoring, Threats & Anomaly and Incidents pages
Scheduled Maintenance #shn_mvc_20081: www.myshn.net
| Status: | Finished |
| Start: | 19/Apr/2022 02:30 (UTC) |
| End: | 19/Apr/2022 10:30 (UTC) |
On Tuesday 19th April 2022, starting at 4:30am UTC, we will upgrade to Skyhigh Security v5.5.5 PoC POP Proxy. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20080: www.myshn.net
| Status: | Finished |
| Start: | 12/Apr/2022 02:30 (UTC) |
| End: | 12/Apr/2022 10:30 (UTC) |
On Tuesday 12th April 2022, starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.0.0. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20079: www.myshn.eu
| Status: | Finished |
| Start: | 05/Apr/2022 02:30 (UTC) |
| End: | 05/Apr/2022 10:30 (UTC) |
On Tuesday 5th April 2022, starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.0.0. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20078: www.govshn.net
| Status: | Finished |
| Start: | 30/Mar/2022 17:30 (UTC) |
| End: | 31/Mar/2022 01:30 (UTC) |
On Wednesday 30th March 2022 starting at 05:30pm UTC, we will upgrade to Skyhigh Security v6.0.0. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20077: www.myshn.net
| Status: | Finished |
| Start: | 08/Mar/2022 03:30 (UTC) |
| End: | 08/Mar/2022 11:30 (UTC) |
On Tuesday 8th March 2022, starting at 2:30am UTC, we will upgrade to MVISION Cloud v5.5.5. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20076: www.govshn.net
| Status: | Finished |
| Start: | 04/Mar/2022 18:30 (UTC) |
| End: | 05/Mar/2022 00:30 (UTC) |
On Friday 4th March 2022 starting at 6:30pm UTC, we will upgrade to MVISION Cloud v5.5.5. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20075: www.myshn.ca
| Status: | Finished |
| Start: | 03/Mar/2022 03:30 (UTC) |
| End: | 03/Mar/2022 11:30 (UTC) |
On Thursday 3rd March 2022, starting at 2:30am UTC, we will upgrade to MVISION Cloud v5.5.5. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20074: www.myshn.eu
| Status: | Finished |
| Start: | 28/Feb/2022 03:30 (UTC) |
| End: | 28/Feb/2022 11:30 (UTC) |
On Monday 28th February 2022, starting at 2:30am UTC, we will upgrade to MVISION Cloud v5.5.5. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
No Open Incidents
We are currently experiencing no issues.
Incident #shn_mvc_10420: www.myshn.net - Service Disruption
| Status: | Finished |
| Start: | 23/Jun/2022 12:00 (UTC) |
| End: | 23/Jun/2022 19:31 (UTC) |
MVISION Cloud is currently degraded, some data in dashboard is not available.
Incident #shn_mvc_10419: www.myshn.net - Service Degradation
| Status: | Finished |
| Start: | 21/Jun/2022 15:00 (UTC) |
| End: | 23/Jun/2022 01:55 (UTC) |
MVISION Cloud is currently degraded, DLP events may be temporarily delayed.
Incident #shn_mvc_10416: www.myshn.net - Service Degradation
| Status: | Finished |
| Start: | 21/Jun/2022 11:00 (UTC) |
| End: | 21/Jun/2022 16:34 (UTC) |
MVISION cloud is currently degraded in the US. Match Highlighting feature is getting impacted.
Incident #shn_mvc_10415: www.myshn.net - Service Degradation
| Status: | Finished |
| Start: | 21/Jun/2022 10:10 (UTC) |
| End: | 21/Jun/2022 11:15 (UTC) |
MVISION Cloud is currently degraded, DLP events may be temporarily delayed.
Incident #shn_mvc_10411: Sydney I - Service Degradation
| Status: | Finished |
| Start: | 09/Jun/2022 23:52 (UTC) |
| End: | 10/Jun/2022 03:10 (UTC) |
MVISION Cloud is currently degraded in POP104 , Encryption over proxy is not working.
Incident #shn_mvc_10408: www.myshn.net - Service Degradation
| Status: | Finished |
| Start: | 20/May/2022 11:01 (UTC) |
| End: | 20/May/2022 12:45 (UTC) |
MVISION Cloud is currently degraded, ConfigAudit On Demand Scans are impacted.
Incident #shn_mvc_10407: www.myshn.net - Service Degradation
| Status: | Finished |
| Start: | 19/May/2022 07:30 (UTC) |
| End: | 19/May/2022 21:00 (UTC) |
MVISION cloud is currently degraded in the US. Match Highlighting feature is getting impacted.
Incident #shn_mvc_10406: www.myshn.net - Service Disruption
| Status: | Finished |
| Start: | 18/May/2022 15:30 (UTC) |
| End: | 18/May/2022 22:00 (UTC) |
MVISION Cloud is currently degraded, DLP events may be temporarily delayed.
Incident #shn_mvc_10405: www.govshn.net - Service Degradation
| Status: | Finished |
| Start: | 18/May/2022 12:30 (UTC) |
| End: | 18/May/2022 16:29 (UTC) |
MVISION Cloud is currently degraded, access to Dashboard and other services may be temporarily unavailable
Incident #shn_mvc_10404: www.myshn.ca - Service Disruption
| Status: | Finished |
| Start: | 18/May/2022 02:45 (UTC) |
| End: | 18/May/2022 07:35 (UTC) |
MVISION cloud is currently degraded in the CA. Dashboard Card views may be temporarily unavailable.
Incident #shn_mvc_10403: www.govshn.net - Service Degradation
| Status: | Finished |
| Start: | 17/May/2022 19:30 (UTC) |
| End: | 18/May/2022 01:56 (UTC) |
MVISION Cloud is currently degraded. Dashboard events-analytics-service cards not showing data for multiple tenants.
Incident #shn_mvc_10402: www.govshn.net - Service Disruption
| Status: | Finished |
| Start: | 17/May/2022 17:00 (UTC) |
| End: | 17/May/2022 19:10 (UTC) |
Mvision Cloud Dashboard not accessible
Incident #shn_mvc_10400: www.govshn.net - Service Disruption
| Status: | Finished |
| Start: | 13/May/2022 15:30 (UTC) |
| End: | 13/May/2022 17:09 (UTC) |
MVISION Cloud is currently degraded, Dashboard is not accessible for few customers
Incident #shn_mvc_10399: www.myshn.net - Service Disruption
| Status: | Finished |
| Start: | 13/May/2022 13:03 (UTC) |
| End: | 13/May/2022 15:33 (UTC) |
MVISION Cloud is currently degraded, some data in dashboard is not available.
Incident #shn_mvc_10398: www.myshn.net - Service Disruption
| Status: | Finished |
| Start: | 12/May/2022 18:30 (UTC) |
| End: | 13/May/2022 11:30 (UTC) |
MVISION Cloud is currently degraded, On Demand Scans are impacted
Incident #shn_mvc_10397: www.myshn.eu - Service Degradation
| Status: | Finished |
| Start: | 12/May/2022 14:05 (UTC) |
| End: | 12/May/2022 19:53 (UTC) |
MVISION Cloud is currently degraded, access to Dashboard service may be temporarily unavailable.
Incident #shn_mvc_10396: www.myshn.net - Service Degradation
| Status: | Finished |
| Start: | 12/May/2022 00:31 (UTC) |
| End: | 11/May/2022 16:01 (UTC) |
MVISION Cloud is currently degraded, Dashboard is not accessible for few customers
Incident #shn_mvc_10395: www.myshn.net - Service Degradation
| Status: | Finished |
| Start: | 10/May/2022 18:15 (UTC) |
| End: | 10/May/2022 22:42 (UTC) |
MVISION Cloud is currently degraded, Customer Email delivery may be temporarily delayed.
Incident #shn_mvc_10393: www.myshn.net - Service Degradation
| Status: | Finished |
| Start: | 03/May/2022 17:00 (UTC) |
| End: | 03/May/2022 18:03 (UTC) |
MVISION Cloud is currently degraded, some data in dashboard is not available.
Incident #shn_mvc_10389: www.myshn.net - Service Degradation
| Status: | Finished |
| Start: | 13/Apr/2022 04:30 (UTC) |
| End: | 13/Apr/2022 19:33 (UTC) |
MVISION Cloud is currently degraded, ConfigAudit On Demand Scans are impacted.
Incident #shn_mvc_10382: www.myshn.net - Service Degradation
| Status: | Finished |
| Start: | 03/Mar/2022 15:20 (UTC) |
| End: | 03/Mar/2022 19:45 (UTC) |
MVISION Cloud is currently degraded, Email scans are impacted.
Incident #shn_mvc_10380: www.myshn.net - Service Degradation
| Status: | Finished |
| Start: | 28/Feb/2022 12:32 (UTC) |
| End: | 28/Feb/2022 20:45 (UTC) |
MVISION Cloud is currently degraded, some data in dashboard is not available.
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Maintenance
Service Degradation
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