Trust
Web Gateway Cloud Service
Maintenance Policy
A reoccurring maintenance window is scheduled two times weekly on Tuesday and Thursday for improving and optimizing our service. While the performed tasks are not expected to impact the service in any way, the maintenance time will be regionalized to be least impactful for each region. Admin or end-user impacting service updates are not part of this general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.


Scheduled Maintenance #53484: ePolicy Orchestrator Cloud
Logon to ePO Cloud will be disabled during this time to ensure smooth upgrade of the ePO Cloud infrastructure.
Please note:
- The endpoint systems will remain protected and continue to get updates.
- Web Gateway Cloud Service (WGCS) proxy infrastructure will not be affected and all end-user traffic will be processed.
- Access to the WGCS management interface and reporting will not be available.

Scheduled Maintenance #53455: Frankfurt II
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #53465: Sydney
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #53457: Miami
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #53458: Tokyo I
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #53454: London I
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #53423: Logging
No customer impact expected. Your protection remains fully functional.
No Open Incidents
We are currently experiencing no issues.


Incident #53418: Logging - Service Degradation
Service partially degraded. Temporarily, only partial log data available. Log data will be fully recovered.

Incident #53412: Logging - Service Disruption
Service temporarily unavailable. No reporting available within the administrative user interface.

Incident #53419: Toronto - Service Degradation
Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #53404: London I, London II - Service Degradation
Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #53337: Frankfurt II - Service Degradation
Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #53334: Logging - Service Degradation
Service partially degraded. Temporarily, only partial log data available. Log data will be fully recovered.

Incident #53340: New York I - Service Degradation
Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #53339: New York I - Service Degradation
Service not fully available. Traffic has been rerouted to minimize customer impact.
Service Availability
Last 7 Days
Last 30 Days
Last 90 Days
 
Global Routing Manager (GRM)100%100%99.999% 
North America Proxy Service100%100%100% 
Europe Proxy Service100%100%100% 
Asia Proxy Service100%100%99.996% 
Global Proxy Service100%100%99.999% 
Point of Presence
Aug
6
Aug
1
Jul
27
Jul
22
Jul
17
Jul
12
 
Africa
Cape Town*South Africa 
Asia
Hong KongHong Kong 
Manila*Philippines 
Mumbai*India 
New Delhi*India 
Seoul*Korea, Republic Of 
Singapore ISingapore 
Singapore II*Singapore 
Taipei*Taiwan, Province Of China 
Tokyo IJapan 
Tokyo II*Japan 
Europe
Amsterdam*Netherlands 
Athens*Greece 
Belgrad*Serbia 
Bratislava*Slovakia 
Brussels*Belgium 
Bucharest*Romania 
Budapest*Hungary 
Copenhagen*Denmark 
Cork*Ireland 
Frankfurt IGermany 
Frankfurt IIGermany 
Frankfurt IIIGermany 
Frankfurt IV*Germany 
Gdansk*Poland 
Helsinki*Finland 
Lisbon*Portugal 
London IUnited Kingdom 
London IIUnited Kingdom 
London III*United Kingdom 
Madrid*Spain 
NurembergGermany 
Oslo*Norway 
Paris IFrance 
Paris II*France 
Prague*Czech Republic 
Rome*Italy 
Stockholm*Sweden 
Vienna*Austria 
Zurich*Switzerland 
Middle East
Jerusalem*Israel 
North America
Los AngelesUnited States 
Mexico City*Mexico 
MiamiUnited States 
N. VirginaUnited States 
New York IUnited States 
TorontoCanada 
Pacific
Auckland INew Zealand 
Auckland II*New Zealand 
Perth*Australia 
SydneyAustralia 
South America
Asuncion*Paraguay 
Bogota*Colombia 
Brasilia*Brazil 
Buenos Aires*Argentina 
Caracas*Venezuela 
La Paz*Bolivia 
Lima*Peru 
Montevideo*Uruguay 
Santiago de Chile*Chile 
Sao PauloBrazil 
Service
Aug
6
Aug
1
Jul
27
Jul
22
Jul
17
Jul
12
 
Authentication 
Global Routing Manager (GRM) 
Logging 
McAfee ePolicy Orchestrator Cloud 
Policy 
Available
Maintenance
Service Degradation
Service Disruption
Information
* This is a geo located, virtual point of presence referred to as vPOP. It is served from a data center (DC) that might be located outside of the mapped country.

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