Trust
Web Gateway Cloud Service
Maintenance Policy
A reoccurring maintenance window is scheduled two times weekly on Tuesday and Thursday for improving and optimizing our service. While the performed tasks are not expected to impact the service in any way, the maintenance time will be regionalized to be least impactful for each region. Admin or end-user impacting service updates are not part of this general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.

Scheduled Maintenance #54096: Frankfurt I, London I
As already communicated by SNS:

As part of an ongoing program to provide updated infrastructure to the Web Gateway Cloud Service (WGCS), we will complete a planned change of IP address by October 27, 2020.

Affected service: WGCS IPSec Site to Cloud

New IP addresses:
• IPSec tunnels through 185.125.226.1 or 185.125.226.2 (current egress IP 185.125.226.42) will get egress IP 185.125.226.9 from our proxy.
• IPSec tunnels through 185.125.227.1 or 185.125.227.2 (current egress IP 185.125.227.42) will get egress IP 185.125.227.9 from our proxy.

Service Impact: No service impact.

Important Information: Although there will be no service impact, customers should verify that they have allowed our egress IP addresses on any applications and ensure that the new egress IP is updated.

For more information on the new infrastructure and the benefits of peering, see the "Web Gateway Cloud Service: Cloud Maintenance and Peering Benefits" Community article at:
https://community.mcafee.com/docs/DOC-10434
Also, see the following Knowledge Base articles related to the rollout of the newer infrastructure:
• Redesigned Web Gateway Cloud Service Infrastructure Changes:
KB89871
• Web Gateway Cloud Service Point of Presence (PoP) counter goes up and down:
KB88888
• Web Gateway Cloud Service country-specific and region-specific prefixes:
KB87631
• Web Gateway Cloud Service IP addresses and ranges to whitelist in your firewall:
KB87232
No data will be lost during this planned IP address change over.

This update might be completed prior to the date stated above. During this update window, McAfee personnel will be available to address any unexpected issues.

If you have questions about this notification, contact Customer Support at https://support.mcafee.com/.

Scheduled Maintenance #54091: Los Angeles
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #54090: Miami
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #54086: Miami
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #54085: Los Angeles
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #54082: New York I
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #54081: Miami
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #54080: Miami
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #54079: Miami
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #54077: Miami
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #54075: N. Virgina, Oregon
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #54071: Miami
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #54068: Miami
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #54064: Frankfurt II
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #53968: London I
All traffic will be rerouted and no customer impact expected.
No Open Incidents
We are currently experiencing no issues.


Incident #54119: Service Degradation
Service partially degraded. Temporarily, only partial log data available. Log data will be fully recovered.

Incident #54069: N. Virgina - Service Degradation
Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #54053: Los Angeles, Miami, New York I - Service Degradation
Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #54052: N. Virgina, Oregon - Service Degradation
Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #54047: Logging - Service Degradation
Service partially degraded. Temporarily, only partial log data available. Log data will be fully recovered.

Incident #54030: London I - Service Degradation
Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #54019: Frankfurt III, London II, Paris I, Logging, Policy - Service Degradation
Service partially degraded.
Temporarily, only partial log data available. Log data will be fully recovered.
Policy synchronization can be delayed.

Incident #54005: Los Angeles, Miami, New York I, Logging - Service Degradation
Service partially degraded. Temporarily, only partial log data available. Log data will be fully recovered.

Incident #53976: Logging - Service Degradation
Service partially degraded. Temporarily, only partial log data available. Log data will be fully recovered.

Incident #53973: Global Routing Manager - Service Degradation
Service partially degraded. Small latency increase might be experienced by some services depending on GRM.
Service AvailabilityLast 7 DaysLast 30 DaysLast 90 Days 
Global-Routing-Manager (GRM)99.995%99.980%99.993% 
North America Proxy Service100%100%100% 
Europe Proxy Service100%100%100% 
Asia Proxy Service100%100%100% 
Global Proxy Service100%100%100% 
Last update: 27/Oct/2020
Point of Presence
Oct
28
Oct
23
Oct
18
Oct
13
Oct
8
Oct
3
 
Africa
Cape Town*South Africa 
Asia
Hong KongHong Kong 
Manila*Philippines 
Mumbai*India 
New Delhi*India 
Seoul*Korea, Republic Of 
Singapore ISingapore 
Singapore II*Singapore 
Taipei*Taiwan, Province Of China 
Tokyo IJapan 
Tokyo II*Japan 
Europe
Amsterdam*Netherlands 
Athens*Greece 
Belgrad*Serbia 
Bratislava*Slovakia 
Brussels*Belgium 
Bucharest*Romania 
Budapest*Hungary 
Copenhagen*Denmark 
Cork*Ireland 
Frankfurt IGermany 
Frankfurt IIGermany 
Frankfurt IIIGermany 
Frankfurt IV*Germany 
Gdansk*Poland 
Helsinki*Finland 
Lisbon*Portugal 
London IUnited Kingdom 
London IIUnited Kingdom 
London III*United Kingdom 
Madrid*Spain 
NurembergGermany 
Oslo*Norway 
Paris IFrance 
Paris II*France 
Prague*Czech Republic 
Rome*Italy 
Stockholm*Sweden 
Vienna*Austria 
Zurich*Switzerland 
Middle East
Jerusalem*Israel 
North America
Los AngelesUnited States 
Mexico City*Mexico 
MiamiUnited States 
N. VirginaUnited States 
New York IUnited States 
TorontoCanada 
Pacific
Auckland INew Zealand 
Auckland II*New Zealand 
Perth*Australia 
SydneyAustralia 
South America
Asuncion*Paraguay 
Bogota*Colombia 
Brasilia*Brazil 
Buenos Aires*Argentina 
Caracas*Venezuela 
La Paz*Bolivia 
Lima*Peru 
Montevideo*Uruguay 
Santiago de Chile*Chile 
Sao PauloBrazil 
Service
Oct
28
Oct
23
Oct
18
Oct
13
Oct
8
Oct
3
 
Authentication 
Global Routing Manager (GRM) 
Logging 
McAfee ePolicy Orchestrator Cloud 
Policy 
Available
Maintenance
Service Degradation
Service Disruption
Information
* This is a geo located, virtual point of presence referred to as vPOP. It is served from a data center (DC) that might be located outside of the mapped country.

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